I'm sorry you had that experience but I've personally never had such an issue. Both when my daughter managed to somehow rack up 170 via in app purchases and when I've payed for inaccessible apps, on explaining my situation was given an instant refund no questions asked and no attitude what so ever. It must be like in many other situations all about who your talking to and what kind of day their having.
I'm not at all suggesting that a clear and reasonable refund policy wouldn't be a great idea but rather that I've always found apple to do right by me and my family and friends. Danny. Sent from my iPhone On 22/04/2013, at 9:30 AM, "Chris Gilland" <clgillan...@gmail.com> wrote: > I wasn't going to chime in, but when you mentioned about the refund polacy... > allow me to tell you all what Itunes Store Support said once to me. It was > enough to where it almost caused me to boycott and never ever use Apple > products again. > > I bought an app which the dev kept swearing left and right would work with > Voiceover, though didn't offer a trial. I tried making special arrangements > with him for a serial number which he could activate for me for 8 to 12 > hours, just long enough for me to try it, and see if it worked, with the > promise that I'd buy it if it worked. Even still, he refused. This app was > around $150. So, not cheap, to say the very least. I finally bit the bullet > and bought the app on the app store. Not only was it not accessible in the > least, thus proving the dev's assumption incorrect, but when I wrote the dev, > he never replied back to me, and never cared that I had bought the product > but was having an issue. suffice it to say, Finally, I took it up with > Apple. They gave me the whole shenanigan of: well, it's not our problem > that you bought an inaccessible app, you should have done your research more > thoroughly, blah blah, blah. I explained to them I did everything! within my > power to test the accessibility before buying, but the dev was totally > uncooperative. They still maintained that it's not their problem, and to get > over it young. When I explained it was $150, all they seemed to be capable > of saying was, ouch! that's a lot, followed by their canded appologies. I > finally requested a refund. As this point, they told me flat out, even if it > was music in the ITunes music store that had been corrupted, the bottom line > was, accessibility not withstanding, quote unquote: we don't refund blind > people. That was literally their exact words, I swear, to, god! We? do not? > refund, blind people! I almost puked when hearing this! I couldn't believe > my ears! > > Needless to say, I contacted a lawyer her works for the NFB, and we'll just > say he didn't even have to take the case pro-bono. He called them on my > behalf, and well... we'll just say by the end of the day, I had not only a > refund, but I got twice! the amount I initially paid refunded back to me. > > Needless to say, people don't wanna F with me, on the level of bad customer > service ediquet, cause believe me: I will! get things done, case closed. > > Anyway, my point is, I totally! agree with you that a polacy should be made, > not necessarily to refund people who get inaccessible apps, don't get me > wrong, but at the very! least, one that says in both the IOS app store, as > well as the mac app store, there needs to be a requirement to submit some > form of a trial version of your product. Maybe I'm over-reacting, but come > on! $150 later and now you're gonna tell me you don't refund quote: > bl'l'lind people? I'm sorry, but, that's a crocka, you know what... > > Chris. > > ----- Original Message ----- From: "Steve Holmes" <steve.holme...@gmail.com> > To: <macvisionaries@googlegroups.com> > Sent: Sunday, April 21, 2013 5:08 PM > Subject: Re: App Accessibility: Please Read! > > > I especially like the idea of getting refunds for inaccessible apps. How many > times has someone gone out and bought an app only to find it impossible to > use with VO? That's why I like going to AppleVis to see if there is any > mention of a proposed app before buying. There won't always be something > there but worth a look. AppleVis is an excellent resource for a11y > information for the time being. > > I tend to agree with the previous poster expressing concerns about an > accessibility rating in a public forum where there are so many people who > have no a11y concerns and this could make an app statistically look less > accessible than it really might be. > > On Apr 21, 2013, at 1:35 PM, "J.P." <jshandr...@gmail.com> wrote: > >> That is an easier way Karen, and valuable as well. I'm not blind to fact you >> have different levels of users. There just needs to be improvement. >> Especially when it comes to paid apps. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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