I wasn't going to chime in, but when you mentioned about the refund
polacy... allow me to tell you all what Itunes Store Support said once to
me. It was enough to where it almost caused me to boycott and never ever
use Apple products again.
I bought an app which the dev kept swearing left and right would work with
Voiceover, though didn't offer a trial. I tried making special arrangements
with him for a serial number which he could activate for me for 8 to 12
hours, just long enough for me to try it, and see if it worked, with the
promise that I'd buy it if it worked. Even still, he refused. This app was
around $150. So, not cheap, to say the very least. I finally bit the
bullet and bought the app on the app store. Not only was it not accessible
in the least, thus proving the dev's assumption incorrect, but when I wrote
the dev, he never replied back to me, and never cared that I had bought the
product but was having an issue. suffice it to say, Finally, I took it up
with Apple. They gave me the whole shenanigan of: well, it's not our
problem that you bought an inaccessible app, you should have done your
research more thoroughly, blah blah, blah. I explained to them I did
everything! within my power to test the accessibility before buying, but the
dev was totally uncooperative. They still maintained that it's not their
problem, and to get over it young. When I explained it was $150, all they
seemed to be capable of saying was, ouch! that's a lot, followed by their
canded appologies. I finally requested a refund. As this point, they told
me flat out, even if it was music in the ITunes music store that had been
corrupted, the bottom line was, accessibility not withstanding, quote
unquote: we don't refund blind people. That was literally their exact
words, I swear, to, god! We? do not? refund, blind people! I almost puked
when hearing this! I couldn't believe my ears!
Needless to say, I contacted a lawyer her works for the NFB, and we'll just
say he didn't even have to take the case pro-bono. He called them on my
behalf, and well... we'll just say by the end of the day, I had not only a
refund, but I got twice! the amount I initially paid refunded back to me.
Needless to say, people don't wanna F with me, on the level of bad customer
service ediquet, cause believe me: I will! get things done, case closed.
Anyway, my point is, I totally! agree with you that a polacy should be made,
not necessarily to refund people who get inaccessible apps, don't get me
wrong, but at the very! least, one that says in both the IOS app store, as
well as the mac app store, there needs to be a requirement to submit some
form of a trial version of your product. Maybe I'm over-reacting, but come
on! $150 later and now you're gonna tell me you don't refund quote:
bl'l'lind people? I'm sorry, but, that's a crocka, you know what...
Chris.
----- Original Message -----
From: "Steve Holmes" <steve.holme...@gmail.com>
To: <macvisionaries@googlegroups.com>
Sent: Sunday, April 21, 2013 5:08 PM
Subject: Re: App Accessibility: Please Read!
I especially like the idea of getting refunds for inaccessible apps. How
many times has someone gone out and bought an app only to find it impossible
to use with VO? That's why I like going to AppleVis to see if there is any
mention of a proposed app before buying. There won't always be something
there but worth a look. AppleVis is an excellent resource for a11y
information for the time being.
I tend to agree with the previous poster expressing concerns about an
accessibility rating in a public forum where there are so many people who
have no a11y concerns and this could make an app statistically look less
accessible than it really might be.
On Apr 21, 2013, at 1:35 PM, "J.P." <jshandr...@gmail.com> wrote:
That is an easier way Karen, and valuable as well. I'm not blind to fact
you have different levels of users. There just needs to be improvement.
Especially when it comes to paid apps.
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