Yes, it comes down to the person you are speaking to. I have never had any issues with refunds. However, a friend of mine recently dealt with the proverbial "bad apple" customer service person when calling up iTunes support for some charged items. I suggested that she call back later to deal with a different person. She did, and she had no problems with the second person.
Take Care John D. Panarese Director Mac for the Blind Tel, (631) 724-4479 Email, j...@macfortheblind.com Website, http://www.macfortheblind.com APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX LION AUTHORIZED APPLE STORE BUSINESS AFFILIATE MAC and iOS VOICEOVER TRAINING AND SUPPORT On Apr 21, 2013, at 8:14 PM, Danny Noonan <da...@familynoonan.net> wrote: > I'm sorry you had that experience but I've personally never had such an > issue. Both when my daughter managed to somehow rack up 170 via in app > purchases and when I've payed for inaccessible apps, on explaining my > situation was given an instant refund no questions asked and no attitude what > so ever. It must be like in many other situations all about who your talking > to and what kind of day their having. > > I'm not at all suggesting that a clear and reasonable refund policy wouldn't > be a great idea but rather that I've always found apple to do right by me and > my family and friends. > > Danny. > > Sent from my iPhone > > On 22/04/2013, at 9:30 AM, "Chris Gilland" <clgillan...@gmail.com> wrote: > >> I wasn't going to chime in, but when you mentioned about the refund >> polacy... allow me to tell you all what Itunes Store Support said once to >> me. It was enough to where it almost caused me to boycott and never ever >> use Apple products again. >> >> I bought an app which the dev kept swearing left and right would work with >> Voiceover, though didn't offer a trial. I tried making special arrangements >> with him for a serial number which he could activate for me for 8 to 12 >> hours, just long enough for me to try it, and see if it worked, with the >> promise that I'd buy it if it worked. Even still, he refused. This app was >> around $150. So, not cheap, to say the very least. I finally bit the >> bullet and bought the app on the app store. Not only was it not accessible >> in the least, thus proving the dev's assumption incorrect, but when I wrote >> the dev, he never replied back to me, and never cared that I had bought the >> product but was having an issue. suffice it to say, Finally, I took it up >> with Apple. They gave me the whole shenanigan of: well, it's not our >> problem that you bought an inaccessible app, you should have done your >> research more thoroughly, blah blah, blah. I explained to them I did >> everything! within my power to test the accessibility before buying, but the >> dev was totally uncooperative. They still maintained that it's not their >> problem, and to get over it young. When I explained it was $150, all they >> seemed to be capable of saying was, ouch! that's a lot, followed by their >> canded appologies. I finally requested a refund. As this point, they told >> me flat out, even if it was music in the ITunes music store that had been >> corrupted, the bottom line was, accessibility not withstanding, quote >> unquote: we don't refund blind people. That was literally their exact >> words, I swear, to, god! We? do not? refund, blind people! I almost puked >> when hearing this! I couldn't believe my ears! >> >> Needless to say, I contacted a lawyer her works for the NFB, and we'll just >> say he didn't even have to take the case pro-bono. He called them on my >> behalf, and well... we'll just say by the end of the day, I had not only a >> refund, but I got twice! the amount I initially paid refunded back to me. >> >> Needless to say, people don't wanna F with me, on the level of bad customer >> service ediquet, cause believe me: I will! get things done, case closed. >> >> Anyway, my point is, I totally! agree with you that a polacy should be made, >> not necessarily to refund people who get inaccessible apps, don't get me >> wrong, but at the very! least, one that says in both the IOS app store, as >> well as the mac app store, there needs to be a requirement to submit some >> form of a trial version of your product. Maybe I'm over-reacting, but come >> on! $150 later and now you're gonna tell me you don't refund quote: >> bl'l'lind people? I'm sorry, but, that's a crocka, you know what... >> >> Chris. >> >> ----- Original Message ----- From: "Steve Holmes" <steve.holme...@gmail.com> >> To: <macvisionaries@googlegroups.com> >> Sent: Sunday, April 21, 2013 5:08 PM >> Subject: Re: App Accessibility: Please Read! >> >> >> I especially like the idea of getting refunds for inaccessible apps. How >> many times has someone gone out and bought an app only to find it impossible >> to use with VO? That's why I like going to AppleVis to see if there is any >> mention of a proposed app before buying. There won't always be something >> there but worth a look. AppleVis is an excellent resource for a11y >> information for the time being. >> >> I tend to agree with the previous poster expressing concerns about an >> accessibility rating in a public forum where there are so many people who >> have no a11y concerns and this could make an app statistically look less >> accessible than it really might be. >> >> On Apr 21, 2013, at 1:35 PM, "J.P." <jshandr...@gmail.com> wrote: >> >>> That is an easier way Karen, and valuable as well. I'm not blind to fact >>> you have different levels of users. There just needs to be improvement. >>> Especially when it comes to paid apps. >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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