OK. got through the ID prompt this time. There is now one window which says to choose a start up disk. But the scroll area for this is empty. The only button is restart. If you press this it logically says that you've not selected a disk. I agree with that. But I can't select one. And it's the only window in the window chooser. No other options but to restart and the disks are empty. I've definitely made things worse. I didn't see how this could go so wrong. Definitely appreciating the help.
On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote: > Hi, > > You shouldn't need to go to Mountain Lion first. Apple should have a > digital record of your computer being acceptable to use Mavericks. Try > restarting your Mac again, holding down the cmd and "r" keys" thus ensuring > into recovery mode. Click on the Disk Utility option and continue. Yes, it > is the Macintosh HD you wish to erase. Erase it again with the default > options of Mac OS Extended Journaled as your formatting preference. Quit > out of Disk Utility after it's done which should take you back to the screen > where you can choose to re-install OS X. Choose that option and continue. > Agree to everything except your first born, then if it takes longer than > about 3 seconds to come up with your Apple ID entry window, use the Window > Chooser to find it. Enter your Apple ID and password as usual and see what > happens. I'm wondering if the wait caused an issue. Hopefully, that does > the trick, otherwise we're going to need to do something in a round-about > way. > > Later... > > Tim Kilburn > Fort McMurray, AB Canada > > On May 7, 2014, at 1:58 PM, Deb Lewis <deblewi...@gmail.com> wrote: > >> Yes, it was looking for the ID and wasn't bringing focus to it. Next >> it didn't recognize the Apple ID although I confirmed it using another >> device. I've backed out of all and starting over. I actually didn't do >> erase first last time and think this is actually what needs to happen. >> I'm OK to proceed with that assuming I'm erasing the MacinTosh HD from >> the options? But not sure what to do about my apple ID. Definitely >> typed correctly and all that. My ID changed at some point so I even >> tried entering the previous one which is still active. It says it's an >> ID but not one I purchased Mavrix with. But Mavrix was free, LOL. I >> know what they mean though. >> I was able to use this ID to go into the App Store and verify my purchases >> etc. >> Didn't think this would become this complicated. >> To confirm, I want to erase the Macintosh HD? And any thoughts about >> how to get it to accept this ID which I know is valid. >> Can I restore ack to Mountain Lion which came on the disk and then >> upgrade again if necessary? Just >> trying not to get caught with no PC at all somewhere down the line. >> Deb >> >> >> >> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote: >>> Hi, >>> >>> Did it ask you for your Apple ID and password? If not, that's what it >>> is >>> waiting for. Try the Window Chooser cmd-f2-f2 and see if you can bring >>> focus to that area. >>> >>> Later... >>> >>> Tim Kilburn >>> Fort McMurray, AB Canada >>> >>> On May 7, 2014, at 1:05 PM, Deb Lewis <deblewi...@gmail.com> wrote: >>> >>>> I did a restart on VO and it was on an install button. So I took that >>>> and now it says signing into the app store, but it's been saying this >>>> for about 20 minutes. Appears t be totally stuck doing this step. I >>>> also can't exit this. Yikes, panic. >>>> >>>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote: >>>>> Hi, >>>>> >>>>> VO shouldn't quit working though. Hmmm. >>>>> >>>>> Later... >>>>> >>>>> Tim Kilburn >>>>> Fort McMurray, AB Canada >>>>> >>>>> On May 7, 2014, at 12:53 PM, Chris Apple boy >>>>> <christopher...@gmail.com> >>>>> wrote: >>>>> >>>>>> No you don't. It just goes ahead and erases it once you agreed to do >>>>>> so. >>>>>> You can now quit Disk Utility and reinstall Mac Os X. >>>>>> >>>>>> Regards Chris >>>>>> Clap along if you feel like happiness is the truth! >>>>>> >>>>>> On 07/05/2014 19:49, Deb Lewis wrote: >>>>>>> OK. Duh, I do feel stupid. This time nothing was greyed out and I >>>>>>> agreed to all of the agreements. It didn't say anything like >>>>>>> starting >>>>>>> to reformat and it's just sitting there at least in terms of >>>>>>> feedback. >>>>>>> I assume I've done the deed since I didn't get any errors and >>>>>>> there's >>>>>>> no longer any VO? I guess I expected to get a start button or >>>>>>> something after I agreed to everything. >>>>>>> >>>>>>> >>>>>>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote: >>>>>>>> Hi, >>>>>>>> >>>>>>>> As Chris mentioned, you must do this from the Recovery Partition. >>>>>>>> The >>>>>>>> reason everything is dimmed out is that you are currently running >>>>>>>> the >>>>>>>> MacOS >>>>>>>> from that HD, so you are not allowed to erase the "blessed" running >>>>>>>> system. >>>>>>>> So, restart your computer and as you hear the Startup Chime, hold >>>>>>>> down >>>>>>>> the >>>>>>>> cmd and "r" keys simultaneously for about 5 seconds then release. >>>>>>>> Wait >>>>>>>> for >>>>>>>> a minute or so then press cmd-f5 and see if VO activates. If it >>>>>>>> does, >>>>>>>> then >>>>>>>> you can erase the HD and install the OS to base system. If VO >>>>>>>> doesn't >>>>>>>> start, wait another minute or so and try again. It shouldn't take >>>>>>>> longer >>>>>>>> than that to bring up the utilities. >>>>>>>> >>>>>>>> Later... >>>>>>>> >>>>>>>> Tim Kilburn >>>>>>>> Fort McMurray, AB Canada >>>>>>>> >>>>>>>> On May 7, 2014, at 11:50 AM, Deb Lewis <deblewi...@gmail.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi: >>>>>>>>> I'm returning my MacBook Air to myoffice and need to reformat it >>>>>>>>> first. I went into Disk Utility and selected Erase but everything >>>>>>>>> is >>>>>>>>> greyed out even though I've selected the drive etc. I'm obviously >>>>>>>>> missing some steps, LOL. I know this should be doable with VO >>>>>>>>> because >>>>>>>>> I think I've seen it happen before, but as I said, I'm obviously >>>>>>>>> not >>>>>>>>> quite getting it right since no options are available. >>>>>>>>> Thanks in advance for any help. >>>>>>>>> >>>>>>>>> Deb >>>>>>>>> >>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups >>>>>>>>> "MacVisionaries" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send >>>>>>>>> an >>>>>>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>>>>>> To post to this group, send email to >>>>>>>>> macvisionaries@googlegroups.com. >>>>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>> >>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups >>>>>>>> "MacVisionaries" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send >>>>>>>> an >>>>>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>>>>> To post to this group, send email to >>>>>>>> macvisionaries@googlegroups.com. >>>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups >>>>>> "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send >>>>>> an >>>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an >>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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