Well it finally restarted on its own and I got the typical install
window that I've seen lots of times so we're probably good. I just
hope it did erase t. Was never quite sure about that. But I do think
we're finally making progress.

On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
> That dialog should only appear when you quit the recovery app.  Not sure why
> this is being so uncooperative.
>
> Later...
>
> Tim Kilburn
> Fort McMurray, AB Canada
>
> On May 7, 2014, at 3:47 PM, Deb Lewis <deblewi...@gmail.com> wrote:
>
>> OK. got through the ID prompt this time. There is now one window which
>> says to choose a start up disk. But the scroll area for this is empty.
>> The only button is restart. If you press this it logically says that
>> you've not selected a disk. I agree with that. But I can't select one.
>> And it's the only window in the window chooser. No other options but
>> to restart and the disks are empty. I've definitely made things worse.
>> I didn't see how this could go so wrong.
>> Definitely appreciating the help.
>>
>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
>>> Hi,
>>>
>>> You shouldn't need to go to Mountain Lion first.  Apple should have a
>>> digital record of your computer being acceptable to use Mavericks.  Try
>>> restarting your Mac again, holding down the cmd and "r" keys" thus
>>> ensuring
>>> into recovery mode.  Click on the Disk Utility option and continue.  Yes,
>>> it
>>> is the Macintosh HD you wish to erase.  Erase it again with the default
>>> options of Mac OS Extended Journaled as your formatting preference.
>>> Quit
>>> out of Disk Utility after it's done which should take you back to the
>>> screen
>>> where you can choose to re-install OS X.  Choose that option and
>>> continue.
>>> Agree to everything except your first born, then if it takes longer than
>>> about 3 seconds to come up with your Apple ID entry window, use the
>>> Window
>>> Chooser to find it.  Enter your Apple ID and password as usual and see
>>> what
>>> happens.  I'm wondering if the wait caused an issue.  Hopefully, that
>>> does
>>> the trick, otherwise we're going to need to do something in a
>>> round-about
>>> way.
>>>
>>> Later...
>>>
>>> Tim Kilburn
>>> Fort McMurray, AB Canada
>>>
>>> On May 7, 2014, at 1:58 PM, Deb Lewis <deblewi...@gmail.com> wrote:
>>>
>>>> Yes, it was looking for the ID and wasn't bringing focus to it. Next
>>>> it didn't recognize the Apple ID although I confirmed it using another
>>>> device. I've backed out of all and starting over. I actually didn't do
>>>> erase first last time and think this is actually what needs to happen.
>>>> I'm OK to proceed with that assuming I'm erasing the MacinTosh HD from
>>>> the options? But not sure what to do about my apple ID. Definitely
>>>> typed correctly and all that. My ID changed at some point so I even
>>>> tried entering the previous one which is still active. It says it's an
>>>> ID but not one I purchased Mavrix with. But Mavrix was free, LOL. I
>>>> know what they mean though.
>>>> I was able to use this ID to go into the App Store and verify my
>>>> purchases
>>>> etc.
>>>> Didn't think this would become this complicated.
>>>> To confirm, I want to erase the Macintosh HD? And any thoughts about
>>>> how to get it to accept this ID which I know is valid.
>>>> Can I restore ack to Mountain Lion which came on the disk and then
>>>> upgrade again if necessary? Just
>>>> trying not to get caught with no PC at all somewhere down the line.
>>>> Deb
>>>>
>>>>
>>>>
>>>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
>>>>> Hi,
>>>>>
>>>>> Did it ask you for your Apple ID and password?  If not, that's what it
>>>>> is
>>>>> waiting for.  Try the Window Chooser cmd-f2-f2 and see if you can
>>>>> bring
>>>>> focus to that area.
>>>>>
>>>>> Later...
>>>>>
>>>>> Tim Kilburn
>>>>> Fort McMurray, AB Canada
>>>>>
>>>>> On May 7, 2014, at 1:05 PM, Deb Lewis <deblewi...@gmail.com> wrote:
>>>>>
>>>>>> I did a restart on VO and it was on an install button. So I took that
>>>>>> and now it says signing into the app store, but it's been saying this
>>>>>> for about 20 minutes. Appears t be totally stuck doing this step. I
>>>>>> also can't exit this. Yikes, panic.
>>>>>>
>>>>>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> VO shouldn't quit working though.  Hmmm.
>>>>>>>
>>>>>>> Later...
>>>>>>>
>>>>>>> Tim Kilburn
>>>>>>> Fort McMurray, AB Canada
>>>>>>>
>>>>>>> On May 7, 2014, at 12:53 PM, Chris Apple boy
>>>>>>> <christopher...@gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> No you don't. It just goes ahead and erases it once you agreed to
>>>>>>>> do
>>>>>>>> so.
>>>>>>>> You can now quit Disk Utility and reinstall Mac Os X.
>>>>>>>>
>>>>>>>> Regards Chris
>>>>>>>> Clap along if you feel like happiness is the truth!
>>>>>>>>
>>>>>>>> On 07/05/2014 19:49, Deb Lewis wrote:
>>>>>>>>> OK. Duh, I do feel stupid. This time nothing was greyed out and I
>>>>>>>>> agreed to all of the agreements. It didn't say anything like
>>>>>>>>> starting
>>>>>>>>> to reformat and it's just sitting there at least in terms of
>>>>>>>>> feedback.
>>>>>>>>> I assume I've done the deed since I didn't get any errors and
>>>>>>>>> there's
>>>>>>>>> no longer any VO? I guess I expected to get a start button or
>>>>>>>>> something after I agreed to everything.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> As Chris mentioned, you must do this from the Recovery Partition.
>>>>>>>>>> The
>>>>>>>>>> reason everything is dimmed out is that you are currently running
>>>>>>>>>> the
>>>>>>>>>> MacOS
>>>>>>>>>> from that HD, so you are not allowed to erase the "blessed"
>>>>>>>>>> running
>>>>>>>>>> system.
>>>>>>>>>> So, restart your computer and as you hear the Startup Chime, hold
>>>>>>>>>> down
>>>>>>>>>> the
>>>>>>>>>> cmd and "r" keys simultaneously for about 5 seconds then release.
>>>>>>>>>> Wait
>>>>>>>>>> for
>>>>>>>>>> a minute or so then press cmd-f5 and see if VO activates.  If it
>>>>>>>>>> does,
>>>>>>>>>> then
>>>>>>>>>> you can erase the HD and install the OS to base system.  If VO
>>>>>>>>>> doesn't
>>>>>>>>>> start, wait another minute or so and try again.  It shouldn't
>>>>>>>>>> take
>>>>>>>>>> longer
>>>>>>>>>> than that to bring up the utilities.
>>>>>>>>>>
>>>>>>>>>> Later...
>>>>>>>>>>
>>>>>>>>>> Tim Kilburn
>>>>>>>>>> Fort McMurray, AB Canada
>>>>>>>>>>
>>>>>>>>>> On May 7, 2014, at 11:50 AM, Deb Lewis <deblewi...@gmail.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi:
>>>>>>>>>>> I'm returning my MacBook Air to myoffice and need to reformat it
>>>>>>>>>>> first. I went into Disk Utility and selected Erase but
>>>>>>>>>>> everything
>>>>>>>>>>> is
>>>>>>>>>>> greyed out even though I've selected the drive etc. I'm
>>>>>>>>>>> obviously
>>>>>>>>>>> missing some steps, LOL. I know this should be doable with VO
>>>>>>>>>>> because
>>>>>>>>>>> I think I've seen it happen before, but as I said, I'm obviously
>>>>>>>>>>> not
>>>>>>>>>>> quite getting it right since no options are available.
>>>>>>>>>>> Thanks in advance for any help.
>>>>>>>>>>>
>>>>>>>>>>> Deb
>>>>>>>>>>>
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