On Sat, 19 Jun 1999, Stanislav Malyshev a.k.a Frodo wrote:
What you describe here is a nightmare. My frame relay installation took
exactly 3 days.
1st day, the Bezeq technician came here with the 2603 unit, connected
the pair from the Bezeq switchboard, connected the 2603 to it, it synced,
and he left. (he left me the line number written on the 2603).
On the 2nd. day, the IsraNet technician came with the EtherFrad,
connected it, and left. (he left me the DLCI numbers local/remote). I was
busy that day, so:
On the 3rd day, I configured the serial sub interfarce on Tel-Aviv Unis
router, and I configured the etherfrad. It took me 5 minutes. When I was
done, the link was up, and is up ever since, not even one problem.
Now, when I lived in Ra'anana, I had a FR link too. That one had alot of
problems, because it was disconnecting all the time (the 2703 I had there
was losing sync). IsraNet sent it's best technicians, and it took alot
till they found out the problem, but they did try their best, so I don't
know to which part of Bezeq you have complaints. But, if I was to chose
between Bezeq as an ISP and IZ, I would chose IZ.
--Ariel
> I'll describe experience with Bezeq Intl. (aka isdn.net.il). The
> installation part was a nightmare, but we really can't blame B.I. people
> on that - the Bezeq technicians were really badand tried every trick
> possible to avoid doing what they had to do. B.I. people were not bad,
> except the fact that to get representative to return call took sometimes
> 2-3 days. But after the talk things usually moved pretty fast until
> another Bezeq worker messed things up - like calling me at 8:30 am and
> asking me for some "line number" and insisting that I should know about it
> since I was listed as company's technical contact. They refused to do
> anything without that number and ignored my attemptsto direct them at
> B.I. as my provider - they insisted that *I* should know it, because I'm
> listed in the form. There might be smart people at Bezeq, but seems all of
> them are too busy to work with clients. But after we got line installed
> things got better. Some people come and after some calls and configuring
> our router for another company and reconfiguring it again and forgetting
> to tell the router it's own IP and stuff the things got OK and are OK for
> now.
>
> The tech support stuff is not worse that at other providers. You can
> explain them what you want in about a hour-two, and then, if you talked to
> the right person, the things are done pretty quickly. If not, you get
> usual "we'll call you back" promise, which is false in 50% of the cases.
>
> So that's the info for you.
> --
> [EMAIL PROTECTED] \/There shall be counsels taken
> Stanislav Malyshev /\Stronger than Morgul-spells
> phone +972-3-9316425 /\ JRRT LotR.
> http://sharat.co.il/frodo/ whois:!SM8333
>
>
>
>
>
>
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