Follow up. I went back to the site today and called the credit card tech department for the FOURTH time. This time I seemed to get a knowledgeable person. After about three minutes of checking fields with me, he claims the previous three techs garbled the programming. After he finished with me, it works fine. They do NOT check for caller ID. The terminal will work on any line.
Thanks, everyone, for your comments. As soon as he told me they do NOT check caller ID, I knew it was HIS problem, not mine ... and I was correct. Happy Easter, everyone!!! Bob Bruskin Halstead Electronics Ltd. ----- Original Message ----- From: "Erling Lassesen" <[EMAIL PROTECTED]> To: "'Bob Bruskin'" <[EMAIL PROTECTED]>; "'kxt help'" <kxt@kxthelp.com> Sent: Friday, March 25, 2005 4:25 PM Subject: Re: KX-T: KX-TA624 Credit Card Swiper on Extension >I do this always on the TDA series, however we set the time between dial > tone from 1 to 0, then we program the port to pre-dial 9. You also must > be > sure that this port in not in a incoming ring group. > > We have problems occasionally with credit card machines. Sometimes we > must > program them to "blind dial", that is not check for dial tone. > > As a note, we are installing KX-TDA30's in a chain of 18 restaurants, > pulling out Nortel, Panther, and other systems. We have cut down their > line > count by having all credit card and interact devices access CO lines > through > the KSU. Their payback, when the extra lines are cancelled, 13 to 16 > months > - and they get a new system. > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of > Bob Bruskin > Sent: Wednesday, March 23, 2005 9:17 PM > To: kxt help > Subject: KX-T: KX-TA624 Credit Card Swiper on Extension > > Customer had Credit Card Swiper dedicated to his Line 1. Had to wait for > the line to be free to use the swiper. I suggested [and have successfully > accomplished this on many installations] connecting the swiper to an > extension port so that it picks up any free line [he has two]. I have > reprogrammed the swiper to dial 9, pause, then dial the 1-800 number. > > Problem: When it picks up line 1, the process goes right through. If > line > 1 is busy and it picks up line 2, the call does not go through. I have > monitored the line with a butt set and confirmed that it dials the 9, gets > the outside line, and dials. the modem at the other end does not answer > when the call goes out on Line 2, yet it is fine on line 1. Both lines > are > clear and if I use a butt set, I can complete calls through the back of > the > swiper on either line. There are no restrictions programmed for either > line > that I could find. I did not do the original install.. > > Any thoughts? > > Bob Bruskin > Halstead Electronics Ltd. > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
