From: Jim Irwin <mailto:jimir...@aircraftspruce.com> To: kr...@mylist.net Sent: Wednesday, July 21, 2004 9:30 AM Subject: Aircraft Spruce
Mark- I saw the posting to the KR group about your recent order and want to extend my apology for the mistakes make in processing the order. Apparently you called back after placing the order to delete an item and add something else, and somehow the ball was dropped between our sales rep and the warehouse, resulting in the delay in shipment. I understand that you spoke with Carolyn a couple of times today and advised her that two items were not in the order(of course the items you needed most!) and she is shipping them UPS Red prepaid for delivery to you tomorrow. I want to assure you that we value your business very much and that Aircraft Spruce is committed to l00% satisfaction and same day shipment of every order. We ship thousands of orders each week and we do meet our goals on almost all orders, but if a problem occurs, we will always resolve it as quickly as possible. Jeff Scott let us know of the problem he had in ordering Bracket air filters on-line, and we fixed that issue today. I trust that the shipment tomorrow will resolve the problems with your recent order, but let us know if there is anything that still needs to be addressed. I do hope that we have the opportunity to serve you in the future so that we can perform according to our Mission Statement and earn some positive comments to the KR group. Thanks again for your patience on this one! Regards, Jim Irwin President, Aircraft Spruce __________________________________ Do you Yahoo!? Yahoo! Mail - 50x more storage than other providers! http://promotions.yahoo.com/new_mail
