I've never had any problems in the years I've been dealing with ACS. KRron
----- Original Message ----- From: "Aircraft Spruce" <fun_pl...@yahoo.com> To: <kr...@mylist.net> Sent: Wednesday, July 21, 2004 1:03 PM Subject: KR> Aircraft Spruce > From: Jim Irwin <mailto:jimir...@aircraftspruce.com> > To: kr...@mylist.net > Sent: Wednesday, July 21, 2004 9:30 AM > Subject: Aircraft Spruce > > Mark- > > I saw the posting to the KR group about your recent > order and want to extend my apology for the mistakes > make in processing the order. Apparently you called > back after placing the order to delete an item and add > something else, and somehow the ball was dropped > between our sales rep and the warehouse, resulting in > the delay in shipment. I understand that you spoke > with Carolyn a couple of times today and advised her > that two items were not in the order(of course the > items you needed most!) and she is shipping them UPS > Red prepaid for delivery to you tomorrow. > > I want to assure you that we value your business very > much and that Aircraft Spruce is committed to l00% > satisfaction and same day shipment of every order. We > ship thousands of orders each week and we do meet our > goals on almost all orders, but if a problem occurs, > we will always resolve it as quickly as possible. Jeff > Scott let us know of the problem he had in ordering > Bracket air filters on-line, and we fixed that issue > today. I trust that the shipment tomorrow will resolve > the problems with your recent order, but let us know > if there is anything that still needs to be addressed. > > I do hope that we have the opportunity to serve you in > the future so that we can perform according to our > Mission Statement and earn some positive comments to > the KR group. Thanks again for your patience on this > one! > > Regards, > > Jim Irwin > President, Aircraft Spruce > > > > > > __________________________________ > Do you Yahoo!? > Yahoo! Mail - 50x more storage than other providers! > http://promotions.yahoo.com/new_mail > > _______________________________________ > to UNsubscribe from KRnet, send a message to krnet-le...@mylist.net > please see other KRnet info at http://www.krnet.org/info.html > >
