On 12 Sep 2015, at 02:53, Jo Rhett <jrh...@netconsonance.com<mailto:jrh...@netconsonance.com>> wrote:
I’m trying to avoid filing bugs over things that could be stale documentation or my own misunderstanding, but I’m getting zero response from anyone on the list. Which isn’t good, but given that this is an open source project with many different users, contributors, team members, etc living in time zones all over the world it happens occasionally that mails remain unanswered. I generally don't reply to questions where I don’t know an answer or don’t have an idea. Your LDAP question is one of them, I don’t like LDAP that much, and won’t have fun looking into your problem. I’m also reading and replying only occasionally to the lists, I prefer http://www.monitoring-portal.org over mails or IRC. Other reasons are mostly the lack of details your questions provide. Imagine what the reader would need to 1) fully understand your problem 2) reproduce your problem 3) think of a solution No one sits in front of your screen or has access to your shell. Is there some other mechanism for getting engagement on what are either bugs in the latest version, or problems with the documentation? No. But if you believe it is a bug, open one. But keep in mind - if you’re not providing details, or any feedback upon questions, it might get closed/rejected. https://github.com/Icinga/icingaweb2#support http://docs.icinga.org/icinga2/latest/doc/module/icinga2/chapter/troubleshooting#troubleshooting I liked what I saw with Icinga, and in most senses we are very happy with our first implementation — but there are certain bugs that are showstoppers, and nobody is responding to our inquiries here. Imho you should be happy if someone answers after a long time, not only days or 1 week. Further you shouldn’t see it as “inquiry channel”. It’s a community channel where users and developers help each other. No guarantee for solutions or answers. When developers are busy with other stuff, answers may last - either here or on other channels. Same goes for anyone else. If you insist on answers in a reasonable amount of time, there’s still the possibility to ask a professional partner and getting enterprise level support. jm2c, Michael -- Michael Friedrich, DI (FH) Senior Developer NETWAYS GmbH | Deutschherrnstr. 15-19 | D-90429 Nuernberg Tel: +49 911 92885-0 | Fax: +49 911 92885-77 GF: Julian Hein, Bernd Erk | AG Nuernberg HRB18461 http://www.netways.de | michael.friedr...@netways.de ** OSBConf 2015 - September - osbconf.org ** ** OSMC 2015 - November - netways.de/osmc ** _______________________________________________ icinga-users mailing list icinga-users@lists.icinga.org https://lists.icinga.org/mailman/listinfo/icinga-users
