Hi Greg, can you please provide more information on you recent statement: "The reason that the status site says the number that it does is because it includes M/S and HRD apps so it is showing uptime for apps not under SLA." Does that mean that premier accounts get better uptime?
Thank you, Andrius On 20 November 2011 22:10, Gregory D'alesandre <[email protected]> wrote: > Hi Yoav, > > I don't feel this thread hasn't been hijacked, but I'm not sure what your > question is at this point. We typically do post an update when there is a > system-wide issue and we typically do a post-mortem as well. So if you > question is "Can we post something when there are system-wide issues", the > answer is, yes, we typically do and we will continue to do so. > > It seems that the question is around the definition of "system-wide > issue", while you might've seen 3 issues that does not mean they were > widespread problem. The status dashboard is run from a small set of > probers and so there are times it will show issues on the status dashboard > when it was a very isolated problem or worse it was merely an issue with > the prober. Should we fix this so that the status site is accurate? As I > said previously, yes, we need a better way of doing this. We have started > offering Premier Accounts (for $500/month) that provide operational support > so if you feel it is critical to your business to talk to someone when > there is an issue, you should sign up for a Premier Account. The fee for > the premier account essentially pays for the people that you can contact > about issues (this is not a way for us to increase profits, its a way for > us to provide better service). > > To be clear we are not going to post every single time there is any sort > of disruption to any application. It isn't feasible to do so for a massive > multi-tenant distributed system running over 300,000 applications. We will > continue to work on trying to find the appropriate level so that everyone > stays informed when there are issues. But in the end there will be times > that you feel as if you have an issue, maybe slightly elevated latency, and > no one else is seeing a problem, this is what happens in large multi-tenant > distributed systems. It sometimes is something you've done and sometimes > something going on with the serving infrastructure, if you want someone to > contact who will reply within a certain amount of time, get a Premier > Account. That being said lots of App Engine team members monitor this list > constantly (well, when we're conscious) and you might sometimes get a reply. > > The reason that the status site says the number that it does is because it > includes M/S and HRD apps so it is showing uptime for apps not under SLA. > > Jeff is correct, whenever you assume we are insidiously trying to trick > you, its probably a better assumption that there is a bug, or a > misconfiguration or, even, very rarely, someone made a mistake, we are > human. Frankly, anyone assuming that we are trying to lie in order to hide > issues says more about that person than it does about the App Engine team. > > Brandon is also correct in that you don't need to accuse us (or in this > case, me) of flawed morals in order to get attention. There are plenty of > people we talk to all the time simply because they have a question. If you > accuse me of lying to you I will most likely take a more defensive stance > than I would otherwise and ask for your evidence, again, I'm human. > > Lastly, I sent a similar response about 24 hours ago, I thought I had > answered your question at that point, so I'm not sure if this answers it or > not. > > TL;DR want someone to talk to when you are having issues, pay for a > premier account. > > Greg > > On Sun, Nov 20, 2011 at 7:08 AM, Yoav Amit <[email protected]> wrote: > >> Excellent! Can I now plllllllllllllllllllease get someone at Google to >> comment on the transparency issue? >> >> Is there any chance that next time GAE is at a very elevated status, as >> seldom as that may occur, we the paying users can get a description of the >> problem and a rough estimate of how long will it take to solve the problem >> during real-time? Just something so small to hang on to and pass to >> our frustratingly angry clients? >> >> I am literally on my knees begging. I'll upload a pic of me begging if I >> can get 10 +1's on this :) >> >> - Yoav. >> >> >> On Sun, Nov 20, 2011 at 4:43 PM, WallyDD <[email protected]> wrote: >> >>> Could this be threatening behaviour? I'll let someone else decide. >>> >>> Both of you. Knock. It. Off. >>> >>> >>> On Nov 20, 4:52 am, "Brandon Wirtz" <[email protected]> wrote: >>> > >>> > Calling the team dishonest. Where I grew up calling someone a liar is >>> the >>> > kind of thing that gets your nose bloodied. >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Google App Engine" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/google-appengine?hl=en. >>> >>> >> >> >> -- >> - Yoav >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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