Oh, and you are not an "Ass, a Troll, an Idiot". I respect your excellent ambition to 'protect the innocent'. I agree my subject line was inflammatory to get a response, which it got. I have nothing but respect to the GAE team (as I said again and again and again).
I am sorry to tell you but I rechecked the configurations and all the 500's I get and non of them are our fault. But lets put that aside. Now, Brandon, please tell me what will it take to return this discussion to the transparency issue? Respect my problems with Google, like people respect yours. On Nov 20, 11:55 am, trilok <[email protected]> wrote: > Brandon, read my original post - the dishonesty is regarding the fact > that one day they say that the service has disruption, and the next > they show that they don't. Not who's fault is that my app is down. > > When I call support I want to know how long will it take them > approximately to solve the problem so I have something to tell my > clients. I'm a bloody paying customer, I deserve that, like my paying > customers deserve it from me. It is clear to me you don't run a B2B > business, so please don't comment on things you do not understand. > > Since you fail to read my posts and understand them (read the first > line of this post) I can only ask you to mind your own business and > stop wasting my time with unrelated answers to my posts. > > Can we SOMEHOW return to the subject at hand - Transparency? Or is > this a lost cause because of people like this guy? > > On Nov 20, 11:26 am, "Brandon Wirtz" <[email protected]> wrote: > > > > > > > > > Yes. Because the thread is "GAE team is dishonest" > > > If their honesty is in contention then who's fault your app is down is > > relevant. > > > Yes I can have higher than 98.92 because not everyone was down during those > > times. Plus Edge Cache can serve up to 60% of my traffic for short periods > > of time, so even during an outage I can be partially up. Also Static files > > haven't had any downtime. > > > As to the "someone you can call" if everything is down, calling someone > > doesn't help. Even if you had a premier app, the conversation would go "Hey > > we are down" "Yep we lost all of the datacenter you are in" "can you get me > > back up?" "yep when everyone else comes back up" > > > What a support account gets you is things like "Hey I'm on Python 2.7 and > > Thread Safe seems to be giving me 2+2 = 5 and it takes 50 seconds to > > calculate it" Or the ability to call someone and say "hey I need to alias a > > bunch of apps on to each other and merge the data, is there a best practice > > for that?" > > > Would an in dashboard SLA counter be awesome? Yes. But you are delusional > > if you think Amazon has ever been forth coming about issues. > > > -----Original Message----- > > From: [email protected] > > > [mailto:[email protected]] On Behalf Of trilok > > Sent: Sunday, November 20, 2011 1:07 AM > > To: Google App Engine > > Subject: [google-appengine] Re: Google App Engine's Team Dishonesty > > > Although I repeatedly asked you not to take this conversation to "Who's > > fault is the downtime", you still do so! > > > Again, my problem is that when it is Google's fault, there's no one to talk > > to - Can you argue anything relevant to this point please? Amazon had a week > > downtime, but THERE WAS SOMEONE TO TALK TO! Whenever Amazon is done I > > receive an email from them telling me why, and how they solved it. > > > I would be happy to continue the conversation of "is google meeting their > > SLA" in private. But read the subject of this email - You can't argue that > > on the 11th of November there was a serious issue which is not represented > > in the system status, and that we have not been informed any of! > > > Regarding the points you have mentioned: > > > 1. For 45minutes, 30% of errors, is to me 45 minutes of downtime. > > Since it happens during evening time when thousands of people enter my site > > to order lunch, and 30% of them need to refresh the site to see the welcome > > page and the rest suffer latency, I see it as 45 minutes. > > (I agree, it could be worse, but it is still bad for my brand name). > > > 2. By definition you cannot have the uptime you talked about when Google > > themselves say that they have a 98.92% up time! Unless you do not have > > traffic during those times, which is cool for you, but we have traffic to > > our site all of the time. > > > - Yoav. > > > On Nov 20, 10:44 am, "Brandon Wirtz" <[email protected]> wrote: > > > I read your response. > > > > I don't think you read the graphs you sent. > > > For 45minutes they were at 30% errors. That only counts as 15 minutes > > > of downtime. And since it appears that only polls once every 5 min or > > > so I'm not sure what that means for SLA. > > > > You spoke of downtimes you had that weren't reported elsewhere. And > > > you said that you know it was GAE's fault because they didn't hit your > > > App. I'm saying that your "downtime" may have been misconfiguration. > > > > Also even if you are correct that 99.5 isn't being met since they are > > > at > > > 98.2 or something along those lines, it is early in the yearly average. > > > > I'm all for calling people out when they have made mistakes, but my > > > uptime thus far is north of 99% and is likely north of 99.75% Amazon > > > had nearly a week of down time, they will be 2 years getting that back > > > to an average of 99.5. > > > > -----Original Message----- > > > From: [email protected] > > > > [mailto:[email protected]] On Behalf Of trilok > > > Sent: Sunday, November 20, 2011 12:03 AM > > > To: Google App Engine > > > Subject: [google-appengine] Re: Google App Engine's Team Dishonesty > > > > Mr Wirtz, > > > > You have not read my response. > > > > All of the examples I have given are Google issues since they are > > > presented in the system status. > > > > I do know when my system is down for my fault and when it is down on > > > Google's fault. If you dive into the system status you will see that > > > even by their account they do not meet the SLA (Current availability > > > is 98.92%. FAR from 99.95%). > > > > Again, my real issue is that Google not only does not meet their SLA, > > > but that they do not communicate the issues transparently to their users. > > > > Facts are these: > > > > 1. Google do not meet their SLA (again, look at their stated current > > > availability in the system status). > > > > 2. When they are down on their fault, I have no way of knowing when is > > > the problem going to be fixed, and how are they preventing it in the > > > future. If I do not know the answers to those questions, how can I > > > communicate stability to my clients? What do I tell my paying clients > > > when they ask me 'when is the system going to be up again'? > > > > I am begging you again, do now make it a "who's fault is it that my > > > system is down" issue! Sadly I already think that you've diverted the > > > conversation to a point where I won't get any answers now > > > > Bottom line I would like Greg to answer: How can I continue using the > > > GAE when I do not get transparency regarding Google related down times > > > (during or after)? > > > > - Yoav. > > > > On Nov 20, 4:07 am, "Brandon Wirtz" <[email protected]> wrote: > > > > You sited outage numbers greater than what Greg did. If your app > > > > was down for your own fault then it is NOT a google issue. > > > > > If less than 1% experienced an outage of less than 5 minutes, and > > > > those apps were idle then the number of "lost" pages was likely even > > > lower. > > > > > You said they were not meeting SLA, and Not Reporting. But if your > > > > numbers are wrong, then we don't know that is the case. You can't > > > > call Google out, AND not diagnose if the problem is YOUR fault. > > > > -- > > > You received this message because you are subscribed to the Google > > > Groups "Google App Engine" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group > > athttp://groups.google.com/group/google-appengine?hl=en. > > > -- > > You received this message because you are subscribed to the Google Groups > > "Google App Engine" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. 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