Hi Yoav, I don't feel this thread hasn't been hijacked, but I'm not sure what your question is at this point. We typically do post an update when there is a system-wide issue and we typically do a post-mortem as well. So if you question is "Can we post something when there are system-wide issues", the answer is, yes, we typically do and we will continue to do so.
It seems that the question is around the definition of "system-wide issue", while you might've seen 3 issues that does not mean they were widespread problem. The status dashboard is run from a small set of probers and so there are times it will show issues on the status dashboard when it was a very isolated problem or worse it was merely an issue with the prober. Should we fix this so that the status site is accurate? As I said previously, yes, we need a better way of doing this. We have started offering Premier Accounts (for $500/month) that provide operational support so if you feel it is critical to your business to talk to someone when there is an issue, you should sign up for a Premier Account. The fee for the premier account essentially pays for the people that you can contact about issues (this is not a way for us to increase profits, its a way for us to provide better service). To be clear we are not going to post every single time there is any sort of disruption to any application. It isn't feasible to do so for a massive multi-tenant distributed system running over 300,000 applications. We will continue to work on trying to find the appropriate level so that everyone stays informed when there are issues. But in the end there will be times that you feel as if you have an issue, maybe slightly elevated latency, and no one else is seeing a problem, this is what happens in large multi-tenant distributed systems. It sometimes is something you've done and sometimes something going on with the serving infrastructure, if you want someone to contact who will reply within a certain amount of time, get a Premier Account. That being said lots of App Engine team members monitor this list constantly (well, when we're conscious) and you might sometimes get a reply. The reason that the status site says the number that it does is because it includes M/S and HRD apps so it is showing uptime for apps not under SLA. Jeff is correct, whenever you assume we are insidiously trying to trick you, its probably a better assumption that there is a bug, or a misconfiguration or, even, very rarely, someone made a mistake, we are human. Frankly, anyone assuming that we are trying to lie in order to hide issues says more about that person than it does about the App Engine team. Brandon is also correct in that you don't need to accuse us (or in this case, me) of flawed morals in order to get attention. There are plenty of people we talk to all the time simply because they have a question. If you accuse me of lying to you I will most likely take a more defensive stance than I would otherwise and ask for your evidence, again, I'm human. Lastly, I sent a similar response about 24 hours ago, I thought I had answered your question at that point, so I'm not sure if this answers it or not. TL;DR want someone to talk to when you are having issues, pay for a premier account. Greg On Sun, Nov 20, 2011 at 7:08 AM, Yoav Amit <[email protected]> wrote: > Excellent! Can I now plllllllllllllllllllease get someone at Google to > comment on the transparency issue? > > Is there any chance that next time GAE is at a very elevated status, as > seldom as that may occur, we the paying users can get a description of the > problem and a rough estimate of how long will it take to solve the problem > during real-time? Just something so small to hang on to and pass to > our frustratingly angry clients? > > I am literally on my knees begging. I'll upload a pic of me begging if I > can get 10 +1's on this :) > > - Yoav. > > > On Sun, Nov 20, 2011 at 4:43 PM, WallyDD <[email protected]> wrote: > >> Could this be threatening behaviour? I'll let someone else decide. >> >> Both of you. Knock. It. Off. >> >> >> On Nov 20, 4:52 am, "Brandon Wirtz" <[email protected]> wrote: >> > >> > Calling the team dishonest. Where I grew up calling someone a liar is >> the >> > kind of thing that gets your nose bloodied. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> >> > > > -- > - Yoav > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
