I read your response. I don't think you read the graphs you sent. For 45minutes they were at 30% errors. That only counts as 15 minutes of downtime. And since it appears that only polls once every 5 min or so I'm not sure what that means for SLA.
You spoke of downtimes you had that weren't reported elsewhere. And you said that you know it was GAE's fault because they didn't hit your App. I'm saying that your "downtime" may have been misconfiguration. Also even if you are correct that 99.5 isn't being met since they are at 98.2 or something along those lines, it is early in the yearly average. I'm all for calling people out when they have made mistakes, but my uptime thus far is north of 99% and is likely north of 99.75% Amazon had nearly a week of down time, they will be 2 years getting that back to an average of 99.5. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of trilok Sent: Sunday, November 20, 2011 12:03 AM To: Google App Engine Subject: [google-appengine] Re: Google App Engine's Team Dishonesty Mr Wirtz, You have not read my response. All of the examples I have given are Google issues since they are presented in the system status. I do know when my system is down for my fault and when it is down on Google's fault. If you dive into the system status you will see that even by their account they do not meet the SLA (Current availability is 98.92%. FAR from 99.95%). Again, my real issue is that Google not only does not meet their SLA, but that they do not communicate the issues transparently to their users. Facts are these: 1. Google do not meet their SLA (again, look at their stated current availability in the system status). 2. When they are down on their fault, I have no way of knowing when is the problem going to be fixed, and how are they preventing it in the future. If I do not know the answers to those questions, how can I communicate stability to my clients? What do I tell my paying clients when they ask me 'when is the system going to be up again'? I am begging you again, do now make it a "who's fault is it that my system is down" issue! Sadly I already think that you've diverted the conversation to a point where I won't get any answers now Bottom line I would like Greg to answer: How can I continue using the GAE when I do not get transparency regarding Google related down times (during or after)? - Yoav. On Nov 20, 4:07 am, "Brandon Wirtz" <[email protected]> wrote: > You sited outage numbers greater than what Greg did. If your app was > down for your own fault then it is NOT a google issue. > > If less than 1% experienced an outage of less than 5 minutes, and > those apps were idle then the number of "lost" pages was likely even lower. > > You said they were not meeting SLA, and Not Reporting. But if your > numbers are wrong, then we don't know that is the case. You can't > call Google out, AND not diagnose if the problem is YOUR fault. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
