Do you have a firewall or virus scanner installed and running? Could you (temporarily) disable it while installing GnuCash? It sounds like it might be interfering (false positive). -derek
On Wed, May 1, 2019 12:32 pm, David Jaggar wrote: > Hello Sachin, > I'm in Britain, so with the time difference, it has meant a delay in > following up. > Good thinking to install on another computer. I did that on a friend's > computer (also Windows 10) and it installed with no problem. However, I > downloaded the 3.5 version again, and still have the problem. I also find > that I can no longer reinstall my earlier version (2.1.16 ver) because I > have the same problem: the dtaus.xml file stops in the installation and > task manager indicates that the setup is suspended. > > I am completely unfamiliar with Linux. > > Thanks for suggestions, > David. > > > On Tue, 30 Apr 2019 at 21:25, Sachin Danave <sachin.dan...@gmail.com> > wrote: > >> Hi David >> >> Some basic points. Did you try downloading the program again and >> reinstalling it? Can you try installing on another computer? >> >> I have installed and am using Gnucash on Windows 10 without much >> hiccups. >> >> If you have a good RAM on your machine, you can install a VM of a Linux >> distro and try installing. >> >> Hope this helps >> >> Regards >> >> Sachin >> >> On Wed, 1 May 2019, 01:37 David Jaggar, <davidjag...@gmail.com> wrote: >> >>> Hello Maf King, >>> >>> Thanks for getting back to me. Since I sent my post to the list, I >>> actually >>> did find an earlier version and installed that with no problem. >>> However, I >>> then ended up with more problems! The GnuCash software program seems to >>> work OK, but when I open my Gnucash data file, I have this error >>> message: >>> "Gnucash could not obtain the lock for [and then it lists the directory >>> of >>> folders to get to the location of the file]. That database may be in >>> use >>> by >>> another user, in which case you should not save the database. Do you >>> want >>> to proceed with saving the database?" >>> It gives me the option to open the database anyway, which I then do. >>> >>> However, when I come to save the file, I get this error message: >>> "Could not make a backup of this file [and then it lists the folder >>> tree >>> and ends with the database filename.gnucash]" >>> >>> I am forced to close the software program without being able to save >>> the >>> new entries. >>> Then I have the option to cancel or save. However, if I choose to save, >>> it >>> asks for a new file name, but then that doesn't work, and I'm forced to >>> close the file without being able to save it. >>> >>> I just don't know how I can actually use my database to enter new data >>> and >>> save it again. I can read my previously entered data though. >>> >>> Any ideas? >>> David. >>> davidjag...@gmail.com >>> >>> On Tue, 30 Apr 2019 at 19:22, Maf. King <m...@chilwell.net> wrote: >>> >>> > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote: >>> > > Hello All: >>> > > This is my second request; no response to my first one. >>> > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml >>> file >>> is >>> > > suspended during the installation process and the whole >>> installation >>> > hangs >>> > > up. Gnucash 3.5 has removed the earlier version, so I can't go back >>> to >>> > > that. Right now I am unable to use the accounting program. I have 5 >>> years >>> > > worth of records and need immediate assistance to be able to access >>> my >>> > data. >>> > > Can someone please get in touch to help? I am just an end user, not >>> > skilled >>> > > in the software program itself. >>> > > I am also willing to pay for professional competent technical >>> support >>> > > because I must have access to this data. >>> > > Cheers, >>> > > David. >>> > >>> > Hi David. >>> > >>> > Can you download an older version (3.4 or whatever) from links on the >>> GC >>> > website and install that? >>> > >>> > 0.02 >>> > Maf. >>> > >>> > >>> > >>> > >>> > >>> _______________________________________________ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> If you are using Nabble or Gmane, please see >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >>> ----- >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. >>> >> > > -- > David H. Jaggar, MRCVS, DC > > Snail mail: > 26th October 2018 to 16th April 2019: > 1217 Cedar Avenue > Boulder > CO 80304 > US of A > Voicemail: > +1 (303) 449-7131 - home > +1 (303) 506-0025 - mobile > E-mail: davidjag...@gmail.com > > 17th April 2019 to 17th October 2019: > Uwch y Don > Church Bay > Rhydwyn, Holyhead > Ynys Môn, Wales > LL65 4HA > The British Isles > > Voicemail: > +44 (1407) 730-146 - home > +44 (7399) 304-685 - mobile > E-mail: davidjag...@gmail.com > > The above also applies to Jenai Services. > This e-mail is sent on behalf of David H. Jaggar, MRCVS, DC. Its contents > are confidential to the intended recipient and may be legally privileged. > If you are not the intended recipient: > 1) you must not disclose, copy, or distribute its contents to any other > person nor use its contents in any way; > 2) please contact David H. Jaggar immediately on (1)303-506-0025 quoting > the name of the sender and the addressee, then delete it from your system. > David H. Jaggar has scanned this e-mail for viruses but does not accept > any > responsibility for viruses once this e-mail has been transmitted. You > should scan attachments (if any) for viruses. > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > -- Derek Atkins 617-623-3745 de...@ihtfp.com www.ihtfp.com Computer and Internet Security Consultant _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
