Hello Sachin, I'm in Britain, so with the time difference, it has meant a delay in following up. Good thinking to install on another computer. I did that on a friend's computer (also Windows 10) and it installed with no problem. However, I downloaded the 3.5 version again, and still have the problem. I also find that I can no longer reinstall my earlier version (2.1.16 ver) because I have the same problem: the dtaus.xml file stops in the installation and task manager indicates that the setup is suspended.
I am completely unfamiliar with Linux. Thanks for suggestions, David. On Tue, 30 Apr 2019 at 21:25, Sachin Danave <sachin.dan...@gmail.com> wrote: > Hi David > > Some basic points. Did you try downloading the program again and > reinstalling it? Can you try installing on another computer? > > I have installed and am using Gnucash on Windows 10 without much hiccups. > > If you have a good RAM on your machine, you can install a VM of a Linux > distro and try installing. > > Hope this helps > > Regards > > Sachin > > On Wed, 1 May 2019, 01:37 David Jaggar, <davidjag...@gmail.com> wrote: > >> Hello Maf King, >> >> Thanks for getting back to me. Since I sent my post to the list, I >> actually >> did find an earlier version and installed that with no problem. However, I >> then ended up with more problems! The GnuCash software program seems to >> work OK, but when I open my Gnucash data file, I have this error message: >> "Gnucash could not obtain the lock for [and then it lists the directory of >> folders to get to the location of the file]. That database may be in use >> by >> another user, in which case you should not save the database. Do you want >> to proceed with saving the database?" >> It gives me the option to open the database anyway, which I then do. >> >> However, when I come to save the file, I get this error message: >> "Could not make a backup of this file [and then it lists the folder tree >> and ends with the database filename.gnucash]" >> >> I am forced to close the software program without being able to save the >> new entries. >> Then I have the option to cancel or save. However, if I choose to save, it >> asks for a new file name, but then that doesn't work, and I'm forced to >> close the file without being able to save it. >> >> I just don't know how I can actually use my database to enter new data and >> save it again. I can read my previously entered data though. >> >> Any ideas? >> David. >> davidjag...@gmail.com >> >> On Tue, 30 Apr 2019 at 19:22, Maf. King <m...@chilwell.net> wrote: >> >> > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote: >> > > Hello All: >> > > This is my second request; no response to my first one. >> > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml file >> is >> > > suspended during the installation process and the whole installation >> > hangs >> > > up. Gnucash 3.5 has removed the earlier version, so I can't go back to >> > > that. Right now I am unable to use the accounting program. I have 5 >> years >> > > worth of records and need immediate assistance to be able to access my >> > data. >> > > Can someone please get in touch to help? I am just an end user, not >> > skilled >> > > in the software program itself. >> > > I am also willing to pay for professional competent technical support >> > > because I must have access to this data. >> > > Cheers, >> > > David. >> > >> > Hi David. >> > >> > Can you download an older version (3.4 or whatever) from links on the GC >> > website and install that? >> > >> > 0.02 >> > Maf. >> > >> > >> > >> > >> > >> _______________________________________________ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > -- David H. Jaggar, MRCVS, DC Snail mail: 26th October 2018 to 16th April 2019: 1217 Cedar Avenue Boulder CO 80304 US of A Voicemail: +1 (303) 449-7131 - home +1 (303) 506-0025 - mobile E-mail: davidjag...@gmail.com 17th April 2019 to 17th October 2019: Uwch y Don Church Bay Rhydwyn, Holyhead Ynys Môn, Wales LL65 4HA The British Isles Voicemail: +44 (1407) 730-146 - home +44 (7399) 304-685 - mobile E-mail: davidjag...@gmail.com The above also applies to Jenai Services. This e-mail is sent on behalf of David H. Jaggar, MRCVS, DC. Its contents are confidential to the intended recipient and may be legally privileged. If you are not the intended recipient: 1) you must not disclose, copy, or distribute its contents to any other person nor use its contents in any way; 2) please contact David H. Jaggar immediately on (1)303-506-0025 quoting the name of the sender and the addressee, then delete it from your system. David H. 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