Hi David Some basic points. Did you try downloading the program again and reinstalling it? Can you try installing on another computer?
I have installed and am using Gnucash on Windows 10 without much hiccups. If you have a good RAM on your machine, you can install a VM of a Linux distro and try installing. Hope this helps Regards Sachin On Wed, 1 May 2019, 01:37 David Jaggar, <davidjag...@gmail.com> wrote: > Hello Maf King, > > Thanks for getting back to me. Since I sent my post to the list, I actually > did find an earlier version and installed that with no problem. However, I > then ended up with more problems! The GnuCash software program seems to > work OK, but when I open my Gnucash data file, I have this error message: > "Gnucash could not obtain the lock for [and then it lists the directory of > folders to get to the location of the file]. That database may be in use by > another user, in which case you should not save the database. Do you want > to proceed with saving the database?" > It gives me the option to open the database anyway, which I then do. > > However, when I come to save the file, I get this error message: > "Could not make a backup of this file [and then it lists the folder tree > and ends with the database filename.gnucash]" > > I am forced to close the software program without being able to save the > new entries. > Then I have the option to cancel or save. However, if I choose to save, it > asks for a new file name, but then that doesn't work, and I'm forced to > close the file without being able to save it. > > I just don't know how I can actually use my database to enter new data and > save it again. I can read my previously entered data though. > > Any ideas? > David. > davidjag...@gmail.com > > On Tue, 30 Apr 2019 at 19:22, Maf. King <m...@chilwell.net> wrote: > > > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote: > > > Hello All: > > > This is my second request; no response to my first one. > > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml file > is > > > suspended during the installation process and the whole installation > > hangs > > > up. Gnucash 3.5 has removed the earlier version, so I can't go back to > > > that. Right now I am unable to use the accounting program. I have 5 > years > > > worth of records and need immediate assistance to be able to access my > > data. > > > Can someone please get in touch to help? I am just an end user, not > > skilled > > > in the software program itself. > > > I am also willing to pay for professional competent technical support > > > because I must have access to this data. > > > Cheers, > > > David. > > > > Hi David. > > > > Can you download an older version (3.4 or whatever) from links on the GC > > website and install that? > > > > 0.02 > > Maf. > > > > > > > > > > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
