On Fri, 4 Dec 2009, Brian Mathis wrote:

> Date: Fri, 4 Dec 2009 11:56:57 -0500
> From: Brian Mathis <brian.mat...@gmail.com>
> To: Bryan Ramirez <brwhy...@gmail.com>
> Cc: Discuss@lopsa.org
> Subject: Re: [lopsa-discuss] Fwd: Measuring sysadmin performance
> 
> On Fri, Dec 4, 2009 at 11:37 AM, Bryan Ramirez <brwhy...@gmail.com> wrote:
> [...]
>> Are there any other scenarios that need to be considered other than
>> "maintenance" and "projects"?
>>
>> -Bryan
>
> Incidents - unplanned problems that come up.

If you do this, remember to somewhere do an evaluation of if the unplanned 
problem should have been anticipated.

David Lang
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