Moving this over to this mailing list... My boss was asked to come up with metrics by which to measure how much/well his team is working. I have some ideas, but without much time to think about it and without much experience with such things, I'm afraid of creating bad incentives (closing tickets fast, making everything into a ticket, covering up problems..). Does anyone have a set of metrics that they use to "measure" the work of a sysadmin team that they like? Do they have metrics that they don't like? Why?
Thanks, Bryan
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