On Mon, Jul 22, 2013 at 4:23 PM, Rob Weir <robw...@apache.org> wrote:
> On Mon, Jul 22, 2013 at 6:13 PM, Ricardo Berlasso <rgb.m...@gmail.com> > wrote: > > 2013/7/22 janI <j...@apache.org> > > > >> On Jul 22, 2013 11:50 PM, "Marcus (OOo)" <marcus.m...@wtnet.de> wrote: > >> > > >> > Am 07/22/2013 06:12 PM, schrieb Marcus (OOo): > >> > > >> >> Am 07/22/2013 05:16 PM, schrieb janI: > >> >>> > >> >>> On 22 July 2013 17:09, Rob Weir<robw...@apache.org> wrote: > >> >>> > >> >>>> On Mon, Jul 22, 2013 at 3:46 AM, janI<j...@apache.org> wrote: > >> >>>>> > >> >>>>> On Jul 22, 2013 8:59 AM, "Marcus (OOo)"<marcus.m...@wtnet.de> > wrote: > >> >>>>>> > >> >>>>>> > >> >>>>>> Am 07/22/2013 04:46 AM, schrieb Kay Schenk: > >> >>>>>> > >> >>>>>>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pesce...@apache.org > > > >> >>>> > >> >>>> wrote: > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> Rob Weir wrote: > >> >>>>>>>>> > >> >>>>>>>>> > >> >>>>>>>>> > >> >>>>>>>>> Remember, the number of people who have admin-related > questions > >> >>>>>>>>> about > >> >>>>>>>>> the wiki are very, very, very few in number. They will be best > >> >>>> > >> >>>> served > >> >>>>>>>>> > >> >>>>>>>>> by directing them to some variation of a page like the one we > >> >>>>>>>>> have on > >> >>>>>>>>> the main website: > >> >>>>>>>>> http://www.openoffice.org/contact_us.html > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> Why not linking directly to it then? It would be enough to add > a > >> >>>> > >> >>>> section > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> to > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> http://www.openoffice.org/contact_us.html > >> >>>>>>>> like the following: > >> >>>>>>>> > >> >>>>>>>> * If you have technical problems with one of the OpenOffice > >> >>>> > >> >>>> websites... > >> >>>>>>>> > >> >>>>>>>> - For problems with the www.openoffice.org site: contact > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> dev@openoffice.apache.org and insert "[Website]" in the subject > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> - For problems with the https://issues.apache.org/ooo/ site: > >> contact > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> aoo-bugzilla-ad...@apache.org > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> - For problems with the wiki.openoffice.org site: contact > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> dev@openoffice.apache.org and insert "[Mwiki]" in the subject > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> - For problems with the https://translate.apache.org/ site: > >> contact > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> l...@openoffice.apache.org and insert "[Pootle]" in the subject > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> > >> >>>>>>>> Regards, > >> >>>>>>>> Andrea. > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> > >> >>>>>>> This suggestion looks very reasonable to me. > >> >>>>>> > >> >>>>>> > >> >>>>>> > >> >>>>>> In general also for me reasonable. But I don't want to rely on > the > >> >>>>> > >> >>>>> subject prefix that the users have to insert manually. Rather, I > >> would > >> >>>> > >> >>>> use > >> >>>>> > >> >>>>> some aliases to see where the mail come from. > >> >>>>>> > >> >>>>>> > >> >>>>>> web-admin@ --> dev@ > >> >>>>>> wiki-admin@ --> dev@ > >> >>>>>> > >> >>>>>> Marcus > >> >>>>>> > >> >>>>> > >> >>>>> sounds good to me, even though I dont think it will make a huge > >> >>>> > >> >>>> difference' > >> >>>>> > >> >>>>> having a contact link on wiki will cause trafic, and users pr > >> >>>> > >> >>>> defitinition > >> >>>>> > >> >>>>> choose the easy road. > >> >>>>> > >> >>>> > >> >>>> Yes, users are lazy, but they also know what they want. They only > >> >>>> write to the dev list if there is no other option that sounds > closer > >> >>>> to what they were looking for. > >> >>>> > >> >>>> So if we have have a page that gives them the appropriate options > for > >> >>>> support, reporting bugs, admin issues, etc., and order these > >> >>>> appropriately on > >> >>>> the page (most commonly needed at top), then we should do OK. The > >> >>>> idea that Dave had was to add these items to an existing contact > page > >> >>>> that already has these other options. > >> >>>> > >> >>>> So the issue is that 99.99% of the visitors to a wiki page, if they > >> >>>> have a question, will have a product support question. Some, but > very > >> >>>> few, will have an admin-related question. It is OK to tell how to > get > >> >>>> admin help, but we need to make sure that we say, in the same > place, > >> >>>> how to get product support, and make the product support more > >> >>>> prominent by listing it first. That explains the ordering of > >> >>>> information on the contact page: > >> >>>> > >> >>>> http://www.openoffice.org/contact_us.html > >> >>>> > >> >>>> It is not perfect, but it gets most people closer to where they > want > >> >>>> to be. > >> >>>> > >> >>>> which I why I wrote "sounds good to me". > >> >>> > >> >>> > >> >>> Also, to the other idea, an alternative to a set of email aliases is > >> >>>> > >> >>>> to use URL's of the form: > >> >>>> mailto:d...@openoffice.org?subject=[Pootle]. > >> >>>> > >> >>> +1 that is a better idea, since we do not need to maintain extra > >> virtual > >> >>> mail adresses > >> >>> (I did not know that trix, thats pretty cool) > >> >> > >> >> > >> >> Yes, with this formatting it's OK. > >> >> > >> >> However, we should extend the "contact_us.html" were needed to point > to > >> >> this site from, e.g., Wiki or Forum. No need to create a new page for > >> >> such purpose - ahm, if this was planned. ;-) > >> > > >> > > >> > I updated the webpage and added some text and links at the end: > >> > > >> > http://ooo-site.staging.apache.org/contact_us.html > >> > > >> > Feel free to improve. > >> > >> Does a user really need to subscribe to dev@ to get e.g. help with wiki > >> login ? I dont think that is very user friendly. > >> > > > > Indeed. Asking users that only need to resolve one problem to expose > their > > private email addresses on a public list is not good, but asking them to > > also subscribe to a list with a hundred email/day is really bad. Just > think > > about the number of "please unsubscribe" emails that will come later... > > > > Why not just have them enter an issue into BZ? We have categories for > these kinds of things. And an issue tracker is ideally suited > for...well... tracking issues. The reporter of the issue gets > updates, can follow up to questions, they don't need to expose their > address, it doesn't flood the list with unwanted traffic, it helps us > manage issues, etc. > > -Rob > BZ requires registration also to enter an issue. I think using BZ is ideal as opposed to "dev". Maybe there is a way to "nicely" usher in MWiki folks to BZ. > > > > Regards > > Ricardo > > > > > > > >> > >> rgds > >> jan I > >> > > >> > > >> > Marcus > >> > > >> > > >> > --------------------------------------------------------------------- > >> > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > >> > For additional commands, e-mail: dev-h...@openoffice.apache.org > >> > > >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- ------------------------------------------------------------------------------------------------- MzK Success is falling nine times and getting up ten." -- Jon Bon Jovi
