Am 07/22/2013 06:12 PM, schrieb Marcus (OOo):
Am 07/22/2013 05:16 PM, schrieb janI:
On 22 July 2013 17:09, Rob Weir<robw...@apache.org> wrote:
On Mon, Jul 22, 2013 at 3:46 AM, janI<j...@apache.org> wrote:
On Jul 22, 2013 8:59 AM, "Marcus (OOo)"<marcus.m...@wtnet.de> wrote:
Am 07/22/2013 04:46 AM, schrieb Kay Schenk:
On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pesce...@apache.org>
wrote:
Rob Weir wrote:
Remember, the number of people who have admin-related questions
about
the wiki are very, very, very few in number. They will be best
served
by directing them to some variation of a page like the one we
have on
the main website:
http://www.openoffice.org/contact_us.html
Why not linking directly to it then? It would be enough to add a
section
to
http://www.openoffice.org/contact_us.html
like the following:
* If you have technical problems with one of the OpenOffice
websites...
- For problems with the www.openoffice.org site: contact
dev@openoffice.apache.org and insert "[Website]" in the subject
- For problems with the https://issues.apache.org/ooo/ site: contact
aoo-bugzilla-ad...@apache.org
- For problems with the wiki.openoffice.org site: contact
dev@openoffice.apache.org and insert "[Mwiki]" in the subject
- For problems with the https://translate.apache.org/ site: contact
l...@openoffice.apache.org and insert "[Pootle]" in the subject
Regards,
Andrea.
This suggestion looks very reasonable to me.
In general also for me reasonable. But I don't want to rely on the
subject prefix that the users have to insert manually. Rather, I would
use
some aliases to see where the mail come from.
web-admin@ --> dev@
wiki-admin@ --> dev@
Marcus
sounds good to me, even though I dont think it will make a huge
difference'
having a contact link on wiki will cause trafic, and users pr
defitinition
choose the easy road.
Yes, users are lazy, but they also know what they want. They only
write to the dev list if there is no other option that sounds closer
to what they were looking for.
So if we have have a page that gives them the appropriate options for
support, reporting bugs, admin issues, etc., and order these
appropriately on
the page (most commonly needed at top), then we should do OK. The
idea that Dave had was to add these items to an existing contact page
that already has these other options.
So the issue is that 99.99% of the visitors to a wiki page, if they
have a question, will have a product support question. Some, but very
few, will have an admin-related question. It is OK to tell how to get
admin help, but we need to make sure that we say, in the same place,
how to get product support, and make the product support more
prominent by listing it first. That explains the ordering of
information on the contact page:
http://www.openoffice.org/contact_us.html
It is not perfect, but it gets most people closer to where they want
to be.
which I why I wrote "sounds good to me".
Also, to the other idea, an alternative to a set of email aliases is
to use URL's of the form:
mailto:d...@openoffice.org?subject=[Pootle].
+1 that is a better idea, since we do not need to maintain extra virtual
mail adresses
(I did not know that trix, thats pretty cool)
Yes, with this formatting it's OK.
However, we should extend the "contact_us.html" were needed to point to
this site from, e.g., Wiki or Forum. No need to create a new page for
such purpose - ahm, if this was planned. ;-)
I updated the webpage and added some text and links at the end:
http://ooo-site.staging.apache.org/contact_us.html
Feel free to improve.
Marcus
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