On Jul 22, 2013 11:50 PM, "Marcus (OOo)" <marcus.m...@wtnet.de> wrote: > > Am 07/22/2013 06:12 PM, schrieb Marcus (OOo): > >> Am 07/22/2013 05:16 PM, schrieb janI: >>> >>> On 22 July 2013 17:09, Rob Weir<robw...@apache.org> wrote: >>> >>>> On Mon, Jul 22, 2013 at 3:46 AM, janI<j...@apache.org> wrote: >>>>> >>>>> On Jul 22, 2013 8:59 AM, "Marcus (OOo)"<marcus.m...@wtnet.de> wrote: >>>>>> >>>>>> >>>>>> Am 07/22/2013 04:46 AM, schrieb Kay Schenk: >>>>>> >>>>>>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pesce...@apache.org> >>>> >>>> wrote: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Rob Weir wrote: >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> Remember, the number of people who have admin-related questions >>>>>>>>> about >>>>>>>>> the wiki are very, very, very few in number. They will be best >>>> >>>> served >>>>>>>>> >>>>>>>>> by directing them to some variation of a page like the one we >>>>>>>>> have on >>>>>>>>> the main website: >>>>>>>>> http://www.openoffice.org/contact_us.html >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Why not linking directly to it then? It would be enough to add a >>>> >>>> section >>>>>>> >>>>>>> >>>>>>> to >>>>>>>> >>>>>>>> >>>>>>>> http://www.openoffice.org/contact_us.html >>>>>>>> like the following: >>>>>>>> >>>>>>>> * If you have technical problems with one of the OpenOffice >>>> >>>> websites... >>>>>>>> >>>>>>>> - For problems with the www.openoffice.org site: contact >>>>>>> >>>>>>> >>>>>>> dev@openoffice.apache.org and insert "[Website]" in the subject >>>>>>>> >>>>>>>> >>>>>>>> - For problems with the https://issues.apache.org/ooo/ site: contact >>>>>>> >>>>>>> >>>>>>> aoo-bugzilla-ad...@apache.org >>>>>>>> >>>>>>>> >>>>>>>> - For problems with the wiki.openoffice.org site: contact >>>>>>> >>>>>>> >>>>>>> dev@openoffice.apache.org and insert "[Mwiki]" in the subject >>>>>>>> >>>>>>>> >>>>>>>> - For problems with the https://translate.apache.org/ site: contact >>>>>>> >>>>>>> >>>>>>> l...@openoffice.apache.org and insert "[Pootle]" in the subject >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Regards, >>>>>>>> Andrea. >>>>>>> >>>>>>> >>>>>>> >>>>>>> This suggestion looks very reasonable to me. >>>>>> >>>>>> >>>>>> >>>>>> In general also for me reasonable. But I don't want to rely on the >>>>> >>>>> subject prefix that the users have to insert manually. Rather, I would >>>> >>>> use >>>>> >>>>> some aliases to see where the mail come from. >>>>>> >>>>>> >>>>>> web-admin@ --> dev@ >>>>>> wiki-admin@ --> dev@ >>>>>> >>>>>> Marcus >>>>>> >>>>> >>>>> sounds good to me, even though I dont think it will make a huge >>>> >>>> difference' >>>>> >>>>> having a contact link on wiki will cause trafic, and users pr >>>> >>>> defitinition >>>>> >>>>> choose the easy road. >>>>> >>>> >>>> Yes, users are lazy, but they also know what they want. They only >>>> write to the dev list if there is no other option that sounds closer >>>> to what they were looking for. >>>> >>>> So if we have have a page that gives them the appropriate options for >>>> support, reporting bugs, admin issues, etc., and order these >>>> appropriately on >>>> the page (most commonly needed at top), then we should do OK. The >>>> idea that Dave had was to add these items to an existing contact page >>>> that already has these other options. >>>> >>>> So the issue is that 99.99% of the visitors to a wiki page, if they >>>> have a question, will have a product support question. Some, but very >>>> few, will have an admin-related question. It is OK to tell how to get >>>> admin help, but we need to make sure that we say, in the same place, >>>> how to get product support, and make the product support more >>>> prominent by listing it first. That explains the ordering of >>>> information on the contact page: >>>> >>>> http://www.openoffice.org/contact_us.html >>>> >>>> It is not perfect, but it gets most people closer to where they want >>>> to be. >>>> >>>> which I why I wrote "sounds good to me". >>> >>> >>> Also, to the other idea, an alternative to a set of email aliases is >>>> >>>> to use URL's of the form: >>>> mailto:d...@openoffice.org?subject=[Pootle]. >>>> >>> +1 that is a better idea, since we do not need to maintain extra virtual >>> mail adresses >>> (I did not know that trix, thats pretty cool) >> >> >> Yes, with this formatting it's OK. >> >> However, we should extend the "contact_us.html" were needed to point to >> this site from, e.g., Wiki or Forum. No need to create a new page for >> such purpose - ahm, if this was planned. ;-) > > > I updated the webpage and added some text and links at the end: > > http://ooo-site.staging.apache.org/contact_us.html > > Feel free to improve.
Does a user really need to subscribe to dev@ to get e.g. help with wiki login ? I dont think that is very user friendly. rgds jan I > > > Marcus > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org >
