On 22 July 2013 17:09, Rob Weir <robw...@apache.org> wrote: > On Mon, Jul 22, 2013 at 3:46 AM, janI <j...@apache.org> wrote: > > On Jul 22, 2013 8:59 AM, "Marcus (OOo)" <marcus.m...@wtnet.de> wrote: > >> > >> Am 07/22/2013 04:46 AM, schrieb Kay Schenk: > >> > >>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pesce...@apache.org> > wrote: > >>>> > >>>> > >>>> Rob Weir wrote: > >>>>> > >>>>> > >>>>> Remember, the number of people who have admin-related questions about > >>>>> the wiki are very, very, very few in number. They will be best > served > >>>>> by directing them to some variation of a page like the one we have on > >>>>> the main website: > >>>>> http://www.openoffice.org/contact_us.html > >>>> > >>>> > >>>> > >>>> Why not linking directly to it then? It would be enough to add a > section > >>> > >>> to > >>>> > >>>> http://www.openoffice.org/contact_us.html > >>>> like the following: > >>>> > >>>> * If you have technical problems with one of the OpenOffice > websites... > >>>> - For problems with the www.openoffice.org site: contact > >>> > >>> dev@openoffice.apache.org and insert "[Website]" in the subject > >>>> > >>>> - For problems with the https://issues.apache.org/ooo/ site: contact > >>> > >>> aoo-bugzilla-ad...@apache.org > >>>> > >>>> - For problems with the wiki.openoffice.org site: contact > >>> > >>> dev@openoffice.apache.org and insert "[Mwiki]" in the subject > >>>> > >>>> - For problems with the https://translate.apache.org/ site: contact > >>> > >>> l...@openoffice.apache.org and insert "[Pootle]" in the subject > >>>> > >>>> > >>>> Regards, > >>>> Andrea. > >>> > >>> > >>> This suggestion looks very reasonable to me. > >> > >> > >> In general also for me reasonable. But I don't want to rely on the > > subject prefix that the users have to insert manually. Rather, I would > use > > some aliases to see where the mail come from. > >> > >> web-admin@ --> dev@ > >> wiki-admin@ --> dev@ > >> > >> Marcus > >> > > > > sounds good to me, even though I dont think it will make a huge > difference' > > having a contact link on wiki will cause trafic, and users pr > defitinition > > choose the easy road. > > > > Yes, users are lazy, but they also know what they want. They only > write to the dev list if there is no other option that sounds closer > to what they were looking for. > > So if we have have a page that gives them the appropriate options for > support, reporting bugs, admin issues, etc., and order these > appropriately on > the page (most commonly needed at top), then we should do OK. The > idea that Dave had was to add these items to an existing contact page > that already has these other options. > > So the issue is that 99.99% of the visitors to a wiki page, if they > have a question, will have a product support question. Some, but very > few, will have an admin-related question. It is OK to tell how to get > admin help, but we need to make sure that we say, in the same place, > how to get product support, and make the product support more > prominent by listing it first. That explains the ordering of > information on the contact page: > > http://www.openoffice.org/contact_us.html > > It is not perfect, but it gets most people closer to where they want to be. > > which I why I wrote "sounds good to me".
Also, to the other idea, an alternative to a set of email aliases is > to use URL's of the form: > mailto:d...@openoffice.org?subject=[Pootle]. > +1 that is a better idea, since we do not need to maintain extra virtual mail adresses (I did not know that trix, thats pretty cool) rgds jan I. > Regards, > > -Rob > > > > rgds > > jan i > >> > >> > >> --------------------------------------------------------------------- > >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > >> For additional commands, e-mail: dev-h...@openoffice.apache.org > >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > >
