2013/7/22 janI <j...@apache.org> > On Jul 22, 2013 11:50 PM, "Marcus (OOo)" <marcus.m...@wtnet.de> wrote: > > > > Am 07/22/2013 06:12 PM, schrieb Marcus (OOo): > > > >> Am 07/22/2013 05:16 PM, schrieb janI: > >>> > >>> On 22 July 2013 17:09, Rob Weir<robw...@apache.org> wrote: > >>> > >>>> On Mon, Jul 22, 2013 at 3:46 AM, janI<j...@apache.org> wrote: > >>>>> > >>>>> On Jul 22, 2013 8:59 AM, "Marcus (OOo)"<marcus.m...@wtnet.de> wrote: > >>>>>> > >>>>>> > >>>>>> Am 07/22/2013 04:46 AM, schrieb Kay Schenk: > >>>>>> > >>>>>>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pesce...@apache.org> > >>>> > >>>> wrote: > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> Rob Weir wrote: > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> Remember, the number of people who have admin-related questions > >>>>>>>>> about > >>>>>>>>> the wiki are very, very, very few in number. They will be best > >>>> > >>>> served > >>>>>>>>> > >>>>>>>>> by directing them to some variation of a page like the one we > >>>>>>>>> have on > >>>>>>>>> the main website: > >>>>>>>>> http://www.openoffice.org/contact_us.html > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> Why not linking directly to it then? It would be enough to add a > >>>> > >>>> section > >>>>>>> > >>>>>>> > >>>>>>> to > >>>>>>>> > >>>>>>>> > >>>>>>>> http://www.openoffice.org/contact_us.html > >>>>>>>> like the following: > >>>>>>>> > >>>>>>>> * If you have technical problems with one of the OpenOffice > >>>> > >>>> websites... > >>>>>>>> > >>>>>>>> - For problems with the www.openoffice.org site: contact > >>>>>>> > >>>>>>> > >>>>>>> dev@openoffice.apache.org and insert "[Website]" in the subject > >>>>>>>> > >>>>>>>> > >>>>>>>> - For problems with the https://issues.apache.org/ooo/ site: > contact > >>>>>>> > >>>>>>> > >>>>>>> aoo-bugzilla-ad...@apache.org > >>>>>>>> > >>>>>>>> > >>>>>>>> - For problems with the wiki.openoffice.org site: contact > >>>>>>> > >>>>>>> > >>>>>>> dev@openoffice.apache.org and insert "[Mwiki]" in the subject > >>>>>>>> > >>>>>>>> > >>>>>>>> - For problems with the https://translate.apache.org/ site: > contact > >>>>>>> > >>>>>>> > >>>>>>> l...@openoffice.apache.org and insert "[Pootle]" in the subject > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> Regards, > >>>>>>>> Andrea. > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> This suggestion looks very reasonable to me. > >>>>>> > >>>>>> > >>>>>> > >>>>>> In general also for me reasonable. But I don't want to rely on the > >>>>> > >>>>> subject prefix that the users have to insert manually. Rather, I > would > >>>> > >>>> use > >>>>> > >>>>> some aliases to see where the mail come from. > >>>>>> > >>>>>> > >>>>>> web-admin@ --> dev@ > >>>>>> wiki-admin@ --> dev@ > >>>>>> > >>>>>> Marcus > >>>>>> > >>>>> > >>>>> sounds good to me, even though I dont think it will make a huge > >>>> > >>>> difference' > >>>>> > >>>>> having a contact link on wiki will cause trafic, and users pr > >>>> > >>>> defitinition > >>>>> > >>>>> choose the easy road. > >>>>> > >>>> > >>>> Yes, users are lazy, but they also know what they want. They only > >>>> write to the dev list if there is no other option that sounds closer > >>>> to what they were looking for. > >>>> > >>>> So if we have have a page that gives them the appropriate options for > >>>> support, reporting bugs, admin issues, etc., and order these > >>>> appropriately on > >>>> the page (most commonly needed at top), then we should do OK. The > >>>> idea that Dave had was to add these items to an existing contact page > >>>> that already has these other options. > >>>> > >>>> So the issue is that 99.99% of the visitors to a wiki page, if they > >>>> have a question, will have a product support question. Some, but very > >>>> few, will have an admin-related question. It is OK to tell how to get > >>>> admin help, but we need to make sure that we say, in the same place, > >>>> how to get product support, and make the product support more > >>>> prominent by listing it first. That explains the ordering of > >>>> information on the contact page: > >>>> > >>>> http://www.openoffice.org/contact_us.html > >>>> > >>>> It is not perfect, but it gets most people closer to where they want > >>>> to be. > >>>> > >>>> which I why I wrote "sounds good to me". > >>> > >>> > >>> Also, to the other idea, an alternative to a set of email aliases is > >>>> > >>>> to use URL's of the form: > >>>> mailto:d...@openoffice.org?subject=[Pootle]. > >>>> > >>> +1 that is a better idea, since we do not need to maintain extra > virtual > >>> mail adresses > >>> (I did not know that trix, thats pretty cool) > >> > >> > >> Yes, with this formatting it's OK. > >> > >> However, we should extend the "contact_us.html" were needed to point to > >> this site from, e.g., Wiki or Forum. No need to create a new page for > >> such purpose - ahm, if this was planned. ;-) > > > > > > I updated the webpage and added some text and links at the end: > > > > http://ooo-site.staging.apache.org/contact_us.html > > > > Feel free to improve. > > Does a user really need to subscribe to dev@ to get e.g. help with wiki > login ? I dont think that is very user friendly. >
Indeed. Asking users that only need to resolve one problem to expose their private email addresses on a public list is not good, but asking them to also subscribe to a list with a hundred email/day is really bad. Just think about the number of "please unsubscribe" emails that will come later... Regards Ricardo > > rgds > jan I > > > > > > Marcus > > > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > > For additional commands, e-mail: dev-h...@openoffice.apache.org > > >
