On Jul 28, 2006, at 3:52 AM, Alan Brown wrote:
> Bacula is user-supported software.

Thanks!  I never knew that.  Gee, this is my first open source  
project, right?

>> From what I've seen on the list, you have provided inadequate  
>> information
> about what is going wrong, have not spent any time investigating it
> yourself ($HINT: strace, truss, or various equivalents) and have  
> flamed
> people who've been pointing it out.

No, that's completely untrue.  I posted ktrace output, I posted the  
debug output.  I posted everything I could get my hands on.  There is  
nothing obvious or visible to me.  There was no filesystem access by  
the director when it crashed -- it was during memory access (thus the  
segfault).  If there had been any filesystem access by either side at  
the time, I would not have discounted and disproven the permission  
problem quite so easily.

We're currently backing up ~2TB a night from a very unified  
configuration structure, and one system is causing it to crash.  The  
only thing unique about it is the hostname and the password.

> Part of the big pricetag on many backup systems is due to the support
> contracts. People on this list will assist with what they can on a
> voluntary basis - they should not and will not put up with being  
> flamed,
> doing so is vitually guaranteed to result in you being twitlisted.

Show me exactly when and where I flamed someone who wasn't insulting  
and derogatory to me first?  And given that I don't sit there and  
repeat insulting and condescending statements like "go pay for  
support" or "provide a patch" knee-jerk open source response to my  
reports on a problem that can't be diagnosed with the currently  
available tools.

Yes, I would happily provide a patch.  If anybody had even the  
vaguest clue where the problem lie.  I don't, and the tools which  
should highlight it don't work on my system.  I've sent several  
requests for documentation of the library used by traceback.  If  
someone would kindly answer that very simple question, I'd both get  
and install that library but create/update the freebsd ports so that  
traceback worked by default out of the box. (it's commented out right  
now)

>> I've sent documentation on all of these problems to the list DOZENS
>> of times.  About one in every 12 messages actually reaches the  
>> list, so
>>
>> 4. WTF is happening with sourceforge?  Time to move the mailing list?
>
> Presumably the address envelope you're sending from doesn't match that
> which is subscribed, so it's hitting the moderator queue.

Nope.  Same address, and Kern has confirmed that they aren't in the  
moderator queue.

> Additionally, Sourceforge is performing various checks on sender  
> validity,
> so if yu're using Mutt or similar packages which send directly from
> desktop they may never be accepted (Have you checked your outbound  
> queue?

Yes.  The messages are accepted by sourceforge.

But the problem with these sender validity checks is that nobody who  
uses a mail server that is behind a firewall will ever be able to  
send to the mailing list.  This is completely obnoxious and  
unrealistic.  It's like a nasty joke from the same people who swore  
that firewalls would destroy the Internet.

> Notwithstanding identical configurations on other machines, the  
> very first
> step is to verify that the syntax is 100% correct against the manual.

Yes. Duh.  Done and done.  And applied all of the syntax checkers too.

> Btraceback is useful, but it's certainly not essential and very few  
> pieces
> of OSS come with anything like it. Regarding portability issues, Kern
> doesn't have multiple platforms and flavours of *nix at his  
> disposal. If
> it needs improving then help code it. That's what OSS is all about.

I WANT TO!  I HAVE OFFERED TO!  What the help is DBX and where can I  
find it?  If it isn't documented in a manner that Google can find,  
and nobody on the list will bother to tell me where to find it, how  
can I possibly do the development to make it work?

This is exactly the BS attitude problem that is hurting bacula  
today.  "Fix it yourself" only works if useful information is  
provided to those who are willing to do so.

-- 
Jo Rhett
senior geek
Silicon Valley Colocation


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