You can say and publish 'Up-to' all you want. All the customer hears is
'guaranteed on my test, no matter what else I'm doing'
What I really want is a device that would connect up to the customers
electric mains, so they can test that they're really getting their 200A
electric service multiple times a day. Or to test their water service
delivery, randomly, hopefully while they're in the shower.
On 1/28/2020 8:08 PM, Darin Steffl wrote:
If there's no actual issue besides a test showing "I don't get what I
pay for", refer them to the up-to explanation for residential service.
It should be in everyone's TOS and list the 50+ variables of why a
speedtest won't always be perfect or accurate.
On Tue, Jan 28, 2020, 8:00 PM Ken Hohhof <af...@kwisp.com
<mailto:af...@kwisp.com>> wrote:
You can't win.
I had to tell one customer we would only troubleshoot
speedtest.net <http://speedtest.net> or fast.com <http://fast.com>
results, he was using some automatic speedtest and then reviewing
the report and complaining he wasn't getting what he was paying
for (our traffic graphs and preseem graphs say otherwise). He was
using something like testmy.net <http://testmy.net>.
This is a new thing, I'm waiting for speedtests that automatically
complain to the ISP and demand a refund. Even if everything works
fine including streaming.
-----Original Message-----
From: AF <af-boun...@af.afmug.com
<mailto:af-boun...@af.afmug.com>> On Behalf Of Seth Mattinen
Sent: Tuesday, January 28, 2020 7:37 PM
To: af@af.afmug.com <mailto:af@af.afmug.com>
Subject: Re: [AFMUG] WIFI and 4mb Speedtest.net
On 1/28/20 17:24, Josh Baird wrote:
> That's great and all, but most users will go to speedtest.net
<http://speedtest.net>
> <http://speedtest.net> by default. This is why you should consider
> running your own Ookla server.
We dealt with that by having a policy of not supporting
speedtest.net <http://speedtest.net> results, and direct them to
the test we will support.
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