If there's no actual issue besides a test showing "I don't get what I pay for", refer them to the up-to explanation for residential service. It should be in everyone's TOS and list the 50+ variables of why a speedtest won't always be perfect or accurate.
On Tue, Jan 28, 2020, 8:00 PM Ken Hohhof <af...@kwisp.com> wrote: > You can't win. > > I had to tell one customer we would only troubleshoot speedtest.net or > fast.com results, he was using some automatic speedtest and then > reviewing the report and complaining he wasn't getting what he was paying > for (our traffic graphs and preseem graphs say otherwise). He was using > something like testmy.net. > > This is a new thing, I'm waiting for speedtests that automatically > complain to the ISP and demand a refund. Even if everything works fine > including streaming. > > > -----Original Message----- > From: AF <af-boun...@af.afmug.com> On Behalf Of Seth Mattinen > Sent: Tuesday, January 28, 2020 7:37 PM > To: af@af.afmug.com > Subject: Re: [AFMUG] WIFI and 4mb Speedtest.net > > On 1/28/20 17:24, Josh Baird wrote: > > That's great and all, but most users will go to speedtest.net > > <http://speedtest.net> by default. This is why you should consider > > running your own Ookla server. > > > We dealt with that by having a policy of not supporting speedtest.net > results, and direct them to the test we will support. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
