I guess I don't understand why you would want to pay a salesperson with a 100% close rate. Why not spend the money on either front line phone answering people or installers? If you have more than a 2 day wait list it seems pointless to guess sales staff.
On Mon, Jan 27, 2020, 8:31 PM Matt Hoppes <mattli...@rivervalleyinternet.net> wrote: > I know you don’t believe it but it’s true. > > I see you don’t include pricing on your website. We do. I suspect that > contributes to some of the difference. > > When people call us they’ve already looked at the webpage and aren’t so > much calling for pricing as much as calling to get service. > > On Jan 27, 2020, at 9:22 PM, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > Matt, > > Plenty of people call who are price shopping. They're paying $30 to $55 per > month with a competitor for worse service. But they call and ask if we can > offer faster service for the same or less money. We give them our pricing > and if it's $1 more than what they have now, they go radio silent. This > isn't everyone obviously but it's a significant number of the 35% who don't > commit to our service. > > I know your numbers are exaggerated because there is simply nowhere near a > 100% close rate on ISP sales. I don't believe your claim. Sorry > > On Mon, Jan 27, 2020, 7:27 PM Matt Hoppes < > mattli...@rivervalleyinternet.net> wrote: > >> Not exaggerated. >> >> Folks who call us are ready to dump Comcast. It’s barely a sell and more >> a schedule of when we can get there. >> >> Same with businesses who call. They already made their mind up they want >> us when they call. >> >> I’m trying to drum up sales for folks who haven’t called or don’t know of >> us. >> >> Why would someone call and then not signup? Literally the only folks who >> don’t signup on the first call are folks outside our coverage area. >> >> On Jan 27, 2020, at 8:18 PM, Darin Steffl <darin.ste...@mnwifi.com> >> wrote: >> >> I have to assume you're exaggerating with a 100% close rate. That's >> literally not possible. >> >> Looking at our stats of current and canceled subs, then comparing it to >> serviceable subs who didn't go with us, we're at a 65% close rate for >> residential. Very fair in my opinion. We are definitely not cheap. Our >> minimum is now $65 monthly but I feel good not having as many cheap and >> complaining customers. >> >> On Mon, Jan 27, 2020, 7:13 PM Lewis Bergman <lewis.berg...@gmail.com> >> wrote: >> >>> Wow... Sounds like you are to cheap. Just kidding. I assume you have >>> little to no completion. >>> >>> On Mon, Jan 27, 2020, 6:29 PM Matt Hoppes < >>> mattli...@rivervalleyinternet.net> wrote: >>> >>>> Our close ratio of leads we get is 100%. So not likely. This person >>>> would be drumming up new leads that are not organically coming in. >>>> >>>> On Jan 27, 2020, at 7:16 PM, Lewis Bergman <lewis.berg...@gmail.com> >>>> wrote: >>>> >>>> I would hope an effective sales person in the position you describe >>>> could triple the close ratio of the leads you get currently and generate a >>>> few every month you are not currently seeing. >>>> >>>> On Mon, Jan 27, 2020, 6:06 PM Matt Hoppes < >>>> mattli...@rivervalleyinternet.net> wrote: >>>> >>>>> We are looking at hiring a commercial sales rep. >>>>> >>>>> Their job would be to sell direct to larger businesses dedicated fiber >>>>> internet service. >>>>> >>>>> Assuming a sales area the size of Pennsylvania - is it reasonable to >>>>> assume a closed sale count for business fiber customers of 4-6 accounts >>>>> per >>>>> month? >>>>> -- >>>>> AF mailing list >>>>> AF@af.afmug.com >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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