Matt, Plenty of people call who are price shopping. They're paying $30 to $55 per month with a competitor for worse service. But they call and ask if we can offer faster service for the same or less money. We give them our pricing and if it's $1 more than what they have now, they go radio silent. This isn't everyone obviously but it's a significant number of the 35% who don't commit to our service.
I know your numbers are exaggerated because there is simply nowhere near a 100% close rate on ISP sales. I don't believe your claim. Sorry On Mon, Jan 27, 2020, 7:27 PM Matt Hoppes <mattli...@rivervalleyinternet.net> wrote: > Not exaggerated. > > Folks who call us are ready to dump Comcast. It’s barely a sell and more a > schedule of when we can get there. > > Same with businesses who call. They already made their mind up they want > us when they call. > > I’m trying to drum up sales for folks who haven’t called or don’t know of > us. > > Why would someone call and then not signup? Literally the only folks who > don’t signup on the first call are folks outside our coverage area. > > On Jan 27, 2020, at 8:18 PM, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > I have to assume you're exaggerating with a 100% close rate. That's > literally not possible. > > Looking at our stats of current and canceled subs, then comparing it to > serviceable subs who didn't go with us, we're at a 65% close rate for > residential. Very fair in my opinion. We are definitely not cheap. Our > minimum is now $65 monthly but I feel good not having as many cheap and > complaining customers. > > On Mon, Jan 27, 2020, 7:13 PM Lewis Bergman <lewis.berg...@gmail.com> > wrote: > >> Wow... Sounds like you are to cheap. Just kidding. I assume you have >> little to no completion. >> >> On Mon, Jan 27, 2020, 6:29 PM Matt Hoppes < >> mattli...@rivervalleyinternet.net> wrote: >> >>> Our close ratio of leads we get is 100%. So not likely. This person >>> would be drumming up new leads that are not organically coming in. >>> >>> On Jan 27, 2020, at 7:16 PM, Lewis Bergman <lewis.berg...@gmail.com> >>> wrote: >>> >>> I would hope an effective sales person in the position you describe >>> could triple the close ratio of the leads you get currently and generate a >>> few every month you are not currently seeing. >>> >>> On Mon, Jan 27, 2020, 6:06 PM Matt Hoppes < >>> mattli...@rivervalleyinternet.net> wrote: >>> >>>> We are looking at hiring a commercial sales rep. >>>> >>>> Their job would be to sell direct to larger businesses dedicated fiber >>>> internet service. >>>> >>>> Assuming a sales area the size of Pennsylvania - is it reasonable to >>>> assume a closed sale count for business fiber customers of 4-6 accounts per >>>> month? >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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