Our pricing is location dependent so we don't want someone in the rural areas to get pissy when they can't get city speeds. It's just easier to hide it and provide it once we know their address.
I would say your base $50 plan is too cheap. I'd recommend making your minimum $60 to $65. It'll have a great impact on increasing your profit and weed out some of the bad customers. On Mon, Jan 27, 2020, 8:31 PM Matt Hoppes <mattli...@rivervalleyinternet.net> wrote: > I know you don’t believe it but it’s true. > > I see you don’t include pricing on your website. We do. I suspect that > contributes to some of the difference. > > When people call us they’ve already looked at the webpage and aren’t so > much calling for pricing as much as calling to get service. > > On Jan 27, 2020, at 9:22 PM, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > Matt, > > Plenty of people call who are price shopping. They're paying $30 to $55 per > month with a competitor for worse service. But they call and ask if we can > offer faster service for the same or less money. We give them our pricing > and if it's $1 more than what they have now, they go radio silent. This > isn't everyone obviously but it's a significant number of the 35% who don't > commit to our service. > > I know your numbers are exaggerated because there is simply nowhere near a > 100% close rate on ISP sales. I don't believe your claim. Sorry > > On Mon, Jan 27, 2020, 7:27 PM Matt Hoppes < > mattli...@rivervalleyinternet.net> wrote: > >> Not exaggerated. >> >> Folks who call us are ready to dump Comcast. It’s barely a sell and more >> a schedule of when we can get there. >> >> Same with businesses who call. They already made their mind up they want >> us when they call. >> >> I’m trying to drum up sales for folks who haven’t called or don’t know of >> us. >> >> Why would someone call and then not signup? Literally the only folks who >> don’t signup on the first call are folks outside our coverage area. >> >> On Jan 27, 2020, at 8:18 PM, Darin Steffl <darin.ste...@mnwifi.com> >> wrote: >> >> I have to assume you're exaggerating with a 100% close rate. That's >> literally not possible. >> >> Looking at our stats of current and canceled subs, then comparing it to >> serviceable subs who didn't go with us, we're at a 65% close rate for >> residential. Very fair in my opinion. We are definitely not cheap. Our >> minimum is now $65 monthly but I feel good not having as many cheap and >> complaining customers. >> >> On Mon, Jan 27, 2020, 7:13 PM Lewis Bergman <lewis.berg...@gmail.com> >> wrote: >> >>> Wow... Sounds like you are to cheap. Just kidding. I assume you have >>> little to no completion. >>> >>> On Mon, Jan 27, 2020, 6:29 PM Matt Hoppes < >>> mattli...@rivervalleyinternet.net> wrote: >>> >>>> Our close ratio of leads we get is 100%. So not likely. This person >>>> would be drumming up new leads that are not organically coming in. >>>> >>>> On Jan 27, 2020, at 7:16 PM, Lewis Bergman <lewis.berg...@gmail.com> >>>> wrote: >>>> >>>> I would hope an effective sales person in the position you describe >>>> could triple the close ratio of the leads you get currently and generate a >>>> few every month you are not currently seeing. >>>> >>>> On Mon, Jan 27, 2020, 6:06 PM Matt Hoppes < >>>> mattli...@rivervalleyinternet.net> wrote: >>>> >>>>> We are looking at hiring a commercial sales rep. >>>>> >>>>> Their job would be to sell direct to larger businesses dedicated fiber >>>>> internet service. >>>>> >>>>> Assuming a sales area the size of Pennsylvania - is it reasonable to >>>>> assume a closed sale count for business fiber customers of 4-6 accounts >>>>> per >>>>> month? >>>>> -- >>>>> AF mailing list >>>>> AF@af.afmug.com >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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