At 06:51 PM 02/01/2002 +0000, you wrote:
>I have found that zonealarm is the culprit.
>
>Try shutting down zonealarm, starting the viewer then restart zonealarm.
>Zonealarm will then work with everything else and you will find that (for
>some reason) VNC doesn't go through it.
>
>Hope this helps.
>
>Regards.
>Dave Colliver.

Now that's what I call service! ;-) 5 replies in an hour and all helpful! 
;-) Thanks Dave, I did try taking ZoneAlarm out of the loop and, although 
it didn't like it the first couple of times, eventually got VNC to work 
outside the ZA envelope. You're right, an enormous difference. Only problem 
now is how do I implement security at his end 'cos he's pretty 
non-technical. Still, he is behind the router so that may have to do for 
now while I think about it. Thanks for the pointer, I think this was 
probably the major blockage judging by performance now.

Alex, Joe and Jerry I take your points too and will try to fine tune it for 
best possible performance by trying them out.  Alex I've updated his 
machine with the DUN 1.3, Winsock2 and DUN/Winsock Y2K upgrades off the MS 
site. As far as I know that's all there is but maybe there's something I'm 
missing?

Thanks again guys. I get to keep what's left of my hair ;-)

Mick
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