I got another reply from Zonelabs, which is an actual human replying. I have
attached the reply for the benefit of the list and the archives.
Regards.
Dave Colliver.
Hi,
We apologize for the delay in responding to your email. Due to overwhelming
response to our latest releases, we are processing many more emails than
usual.
A human being reads every email that is sent to support. You must
understand we have over 15 million active users of ZA and ZAP and it totally
impossible for us to give a customized response to every email. So we have
made pre-typed answers that we send to users after we have read your
questions. So rest assured a live person does read your questions and just
because the text you get looks canned or automated does not mean it will not
help you. Always read fully and apply our technotes before replying to see
if it helps. We are always updating and keeping our text as current as
possible so that it will be as accurate as possible.
Yes we know that VNC can be VERY slow with ZA. Its a known issue at this
time and not eta when it will be fixed.
If you need to reply to us, please keep all text intact.
You can download the latest version of ZoneAlarm and ZoneAlarm Pro from our
website:
http://www.zonelabs.com/zonealarm
Note that the Trial version is the same as the Full version once you enter
your license key. We recommend that you keep a copy of the latest file in
case of problems later.
Best regards,
Zone Labs Support
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