Hi Mary and all,
I just opened the My Account app and duplicated the steps you outlined and it is working here as it always did. No web page came up and I was able to read the last 3 months of usage which is always interesting to my geeky heart to know about. There was an app update I believe that came down in the past few days as it hit my phone yesterday. Perhaps that fixed it?
Take good care.
Robin
On 7/8/2020 12:22 PM, Mary Otten wrote:
--Before COVID-19, are used to login to my Xfinity account app and check my Internet usage, since we all have a data cap. You open the application, double tap on Internet, double tap on data usage, and you would see, at the top of the screen, the current month plus the last few. Months of usage. Then came the virus, and Xfinity stopped metering data usage, so from I think it was March through June, there wasn’t any data usage available. Now the data cap is back, but the application has changed in a very inconvenient way. If you follow the steps I referenced above, opening the account app then going for Internet and data usage, for a moment, you see July 2020. But then a webpage opens within the connect app. And every single time, you have to sign into your account. And then you have to hunt for the information you want. Is there a way to stop this stupid webpage from loading ueach and every time? It used to be so easy, and now it is a hassle.. MarySent from my iPhone
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