On 2014-07-28 10:56, Mauricio Tavares wrote:
I think there is also the tolerance level people have depending
on who they are dealing with. If they are dealing with a smaller/local
company, they expect 24/7 support and solutions for problems before
said problems are even conceived.
While that's sometimes true, as a very small service provider, a lot of
my customers appreciate that they're speaking to a person and not a
department, and it allows me to to provide solutions to customers based
on /their/ needs rather than their demographic's needs.
But as with so many other markets, most customers will opt for a bigger,
generic level of solution rather than going for a small local business
when it can save them a few dollars.
Google, Office 365 and Outlook.com are the Walmart of our industry, and
that's okay, there's still room for competition, but you do have to work
a lot harder at areas that the big guys can't compete with.
--
Dave Warren
http://www.hireahit.com/
http://ca.linkedin.com/in/davejwarren
