On Mon, 28 Jul 2014 12:49:24 -0400 Rob McEwen <r...@invaluement.com> wrote:
> PLEASE correct me if I'm wrong as my example above is anecdotal.. but > from what I understand, Google doesn't provide ANSWERS and SOLUTIONS > for situations like this. You just get excuses and delays. That has been my experience too. We had a customer who had problems emailing someone and once we determined that Google was blocking the mail, my customer gave up. He said there's no point in bothering to contact Google; he just phoned the original recipient instead. > If you can verify that this is true (and continues to be > true)... then use this info as a rebuttal the next time you have a > client talk about leaving you for gmail. Unfortunately, people usually only care about crappy support and service after it's too late. You might win back some ex-Google customers, but it's really hard to stem the tide beforehand. Regards, David.
