On Mon, 28 Jul 2014, David F. Skoll wrote:

Unfortunately, people usually only care about crappy support and
service after it's too late.  You might win back some ex-Google
customers, but it's really hard to stem the tide beforehand.

See if the people you won back are willing to talk about their experiences to the people considering leaving.

--
 John Hardin KA7OHZ                    http://www.impsec.org/~jhardin/
 jhar...@impsec.org    FALaholic #11174     pgpk -a jhar...@impsec.org
 key: 0xB8732E79 -- 2D8C 34F4 6411 F507 136C  AF76 D822 E6E6 B873 2E79
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  Gun Control is marketed to the public using the appealing delusion
  that violent criminals will obey the law.
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 8 days until the 279th anniversary of John Peter Zenger's acquittal

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