On 7/28/2014 12:10 PM, Ted Mittelstaedt wrote: > Small company with about 6 mailboxes who some consultant gave them a > song and dance about how Gmail's such a > better mail service since "they don't get any spam"
Ted, fwiw, I had a situation last year where a friend (not one of my own clients) called me up asking me about a situation where legit hand-typed messages to their paid business-class gmail service... were getting blocked. So I ask, "why are you asking me, ask gmail!" He responded by saying that they are a paid business class gmail user, sending from their own domain name... and when he called his paid support line at google (again, this isn't the regular free gmail)... the tech support consultant was not able to lift a finger to help them. No research.. no SMTP logs... nothing. The paid subscriber was told that "there must be some kind of problem... you'll have to wait this out" In contrast, if one of my mail hosting clients reports that a hand-typed message to them is blocked, i get the details about the message and search through the SMTP logs, and report back to them exactly what happened and fix it if it were something controllable on my end. (usually there is a more innocent explanation, like the sender making a typo in the e-mail address, etc)... but I first ASSUME it is my problem... THEN research it.. then give the client ANSWERS and SOLUTIONS. PLEASE correct me if I'm wrong as my example above is anecdotal.. but from what I understand, Google doesn't provide ANSWERS and SOLUTIONS for situations like this. You just get excuses and delays. Maybe Google has improved since then?... or maybe my report is not accurate (but it came to me first hand from a trustworthy source). Definately double check this. If you can verify that this is true (and continues to be true)... then use this info as a rebuttal the next time you have a client talk about leaving you for gmail. -- Rob McEwen +1 (478) 475-9032
