Neil Schwartzman <neil.schwartz...@returnpath.net> writes: > As to the complaint submission issues noted here are concerned, the best > point of contact moving forward for SA users would be > sa-ab...@senderscorecertified.com (please don¹t use my personal address as I > travel frequently, and our Standards team see stuff sent to this alias in > our ticketing queue). Please be sure to make note of the issue being > Safelist or Sender Score Certified, preferably in the subject line.
If your company is serious about addressing complaints, then please make it easier. Specifically: On the home page for returnpath (which www.habeas.com redirects to) add an obvious link explaining how to submit spam complaints by email. The current top of the page has "I'm a [bulk mailer|ESP|ISP]" and "someone who has been spammed by one of our customers" is notably missing. The "contact us" page is a sales form - with no useful contact information for victims of your certifications. Spam I got from someone you certified (ADRevolution LLC) listed http://www.habeas.com/report/ for reporting abuse, but that's a web form with no email address for forwarding the spam. It is not reasonable to ask people to fill out a web form. I forwarded the ADRevolution spam to safel...@returnpath.net and complai...@habeas.com on December 6 and still have heard nothing. I notice that the accreditation level has been dropped from COI to SOI (where it remains today) but that's not good enough. The safelisted sender feedback page mentions "our rigorous SafeList standards", but there is no obvious link to those standards.
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