Why don't they just set someone in their organization to
cover their emails for them? That would seem to be the
better part of customer service, I would think.
I couldn't agree more with you. Unfortunatly the reality of
today is that it is just not going to happen. We ourselves
are a publicly funded institute. Due to government cutbacks
there is never a replacement worker for someone unless the
position demands a human being at the desk.
As for emails, they forward or use automated messages or
hand out their password. Security wise the forward or
automated message is prefered and giving someone access to
your email is just not recomended.
Indeed - I work in an office that has *1* email inbox. Everyone in the
office shares it although there is one main person (boss) who responds.
Everyone has their own folder so if the boss wants someone to handle
something he puts it in their folder.
This has worked from when the company had 3 employees to the current 15.
However it starts to get impossible to manage much past this.
The problem is that the boss (not me!) needs to check over emails to
make sure they are handled properly so requires access to everyone's
email (this is not to monitor the use of personal mail - he does not
mind us using hotmail etc occasionally). The main reason for the single
inbox is if anyone is ever out of the office someone else covers him or
her.
The company is VERY service oriented.
Not sure what we're going to do for future growth however. I guess he'll
just have to start to trust people to do things right...(!)
