Debug logs are usually in the debug folder within you install directory, alongside your config folder.
This page shows the config options for enabling debug. https://github.com/genieacs/genieacs/wiki/GenieACS-General-Config > On December 19, 2018 at 1:47 PM Lê Văn Vượng <[email protected]> > wrote: > > Hi George, > Thanks for your suggestions. > 1. I was try refresh one particular and get same error. > 2. My devices have same softwave versions > 3. Could you tell me what's folder i can see the logs, i can not find them > > > Best Regards, > ------------------------------------------- > Vuong, Le Van (Mr.) > > > > ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ > On Wednesday, December 19, 2018 3:10 PM, George Chelidze > <[email protected]> wrote: > > > > > On 12/19/18 11:03 AM, Lê Văn Vượng wrote: > > > > > > > > > Hi George, > > > I was enable "Connection Request" on CPE device and ACS can > > > reach CPE. However, just some devices can not refresh while other device > > > still successful. > > > > > > > > > > To investigate what's the root cause of the problem you can use > > incremental approach: > > > > 1. Instead of hitting "Refresh" button, try to refresh one > > particular object and check if it's successful > > (InternetGatewayDevice.ManagementServer.PeriodicInformEnable seems to be a > > good candidate). If that works, you know that "Connection Request" > > mechanism works with this CPE so you can dig deeper. > > > > 2. Try to compare software versions between two devices (one for > > which refresh works with one for which it fails) maybe they are different. > > If this is the case, make sure that the same problem exists with other > > devices with the same software version. > > > > 3. Debug your ACS and CPE. In many cases you can find a lot of > > information in your logs. > > > > 4. Capture network trace on ACS and if possible on CPE, compare > > them. You'lll have a view of actual data transfered on the wire. > > > > 5. Discuss your findings with your vendor providing traces, debug > > logs, etc. > > > > Hope this helps. > > > > Regards, > > > > George > > > > > > _______________________________________________ > Users mailing list > [email protected] > http://lists.genieacs.com/mailman/listinfo/users >
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