Hi George,
Thanks for your suggestions.
1. I was try refresh one particular and get same error.
2. My devices have same softwave versions
3. Could you tell me what's folder i can see the logs, i can not find them
Best Regards,
-------------------------------------------
Vuong, Le Van (Mr.)
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Wednesday, December 19, 2018 3:10 PM, George Chelidze
<[email protected]> wrote:
> On 12/19/18 11:03 AM, Lê Văn Vượng wrote:
>
>> Hi George,
>> I was enable "Connection Request" on CPE device and ACS can reach CPE.
>> However, just some devices can not refresh while other device still
>> successful.
>
> To investigate what's the root cause of the problem you can use incremental
> approach:
>
> 1. Instead of hitting "Refresh" button, try to refresh one particular object
> and check if it's successful
> (InternetGatewayDevice.ManagementServer.PeriodicInformEnable seems to be a
> good candidate). If that works, you know that "Connection Request" mechanism
> works with this CPE so you can dig deeper.
>
> 2. Try to compare software versions between two devices (one for which
> refresh works with one for which it fails) maybe they are different. If this
> is the case, make sure that the same problem exists with other devices with
> the same software version.
>
> 3. Debug your ACS and CPE. In many cases you can find a lot of information in
> your logs.
>
> 4. Capture network trace on ACS and if possible on CPE, compare them. You'lll
> have a view of actual data transfered on the wire.
>
> 5. Discuss your findings with your vendor providing traces, debug logs, etc.
>
> Hope this helps.
>
> Regards,
>
> George
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