I usually see the "Device Offline" error in the GUI when the ACS is unable to reach a device at all. If the tasks timeout, you get a message about the task being queued.
Right next to refresh is a ping tool, in the GUI. What do you get when you run a ping? > On December 19, 2018 at 10:51 AM Lê Văn Vượng <[email protected]> > wrote: > > Hi Spence, > I'm not use NAT, > > Best Regards, > ------------------------------------------- > Vuong, Le Van (Mr.) > DevOps Team Leader - oNOC > CMC Telecom > Mobile: (+84) 38 935 8882 > > > > ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ > On Wednesday, December 19, 2018 11:45 AM, Spencer Lambert > <[email protected]> wrote: > > > > > > > Are the routers behind NAT? > > > > > > > On December 19, 2018 at 9:50 AM Lê Văn Vượng > > <[email protected]> wrote: > > > > > > Hi Friends, > > > I'm using GenieACS to management router Virgo (model 2912n), > > > some devices can not refresh and return an error "Device Offline". > > > Note: In CPE device, i was configure Periodic Inform to CPE > > > send message to ACS after 60 second. > > > > > > Any ideas to fix that are appreciated? > > > Thanks so much! > > > > > > Best Regards, > > > ------------------------------------------- > > > Vuong, Le Van (Mr.) > > > > > > > > > > > > > > > _______________________________________________ > > > Users mailing list > > > [email protected] > > > http://lists.genieacs.com/mailman/listinfo/users > > > > > > > > > > > >
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