Hi George,
I was enable "Connection Request" on CPE device and ACS can reach CPE. However,
just some devices can not refresh while other device still successful.
Best Regards,
-------------------------------------------
Vuong, Le Van (Mr.)
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Wednesday, December 19, 2018 1:44 PM, George Chelidze
<[email protected]> wrote:
> On 12/19/18 8:20 AM, Lê Văn Vượng wrote:
>
>> Hi Friends,
>> I'm using GenieACS to management router Virgo (model 2912n), some devices
>> can not refresh and return an error "Device Offline".
>> Note: In CPE device, i was configure Periodic Inform to CPE send message to
>> ACS after 60 second.
>
> Periodic Inform tells your CPE to periodically send Informs to your ACS which
> is different thing. To be able to query your CPE from ACS, you need to enable
> "Connection Request" on CPE which enables HTTP listener on your CPE. When
> your ACS decides, that it has something to tell to a CPE, it connects to this
> CPE with special URL (value of
> InternetGatewayDevice.ManagementServer.ConnectionRequestURL previously sent
> by CPE to ACS in Inform message).
>
> Try to connect to the "Connection Request" URL manually and make sure it's
> reachable.
>
> Regards,
>
> George
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