I still can ping to CPE successfully
Best Regards,
-------------------------------------------
Vuong, Le Van (Mr.)
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Wednesday, December 19, 2018 12:54 PM, Spencer Lambert
<[email protected]> wrote:
> I usually see the "Device Offline" error in the GUI when the ACS is unable to
> reach a device at all. If the tasks timeout, you get a message about the
> task being queued.
>
> Right next to refresh is a ping tool, in the GUI. What do you get when you
> run a ping?
>
>> On December 19, 2018 at 10:51 AM Lê Văn Vượng <[email protected]>
>> wrote:
>>
>> Hi Spence,
>> I'm not use NAT,
>>
>> Best Regards,
>> -------------------------------------------
>> Vuong, Le Van (Mr.)
>> DevOps Team Leader - oNOC
>> CMC Telecom
>> Mobile: (+84) 38 935 8882
>>
>> ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>> On Wednesday, December 19, 2018 11:45 AM, Spencer Lambert
>> <[email protected]> wrote:
>>
>>> Are the routers behind NAT?
>>>
>>>> On December 19, 2018 at 9:50 AM Lê Văn Vượng <[email protected]>
>>>> wrote:
>>>>
>>>> Hi Friends,
>>>> I'm using GenieACS to management router Virgo (model 2912n), some devices
>>>> can not refresh and return an error "Device Offline".
>>>> Note: In CPE device, i was configure Periodic Inform to CPE send message
>>>> to ACS after 60 second.
>>>>
>>>> Any ideas to fix that are appreciated?
>>>> Thanks so much!
>>>>
>>>> Best Regards,
>>>> -------------------------------------------
>>>> Vuong, Le Van (Mr.)
>>>>
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