Thanks Maxim. Good idea. I'll check on that. :) Dan <https://eblink1.com/openurl?nid=5428256641646592&user_id=5036042778312704&random_id=1645204192093&thread_id=&from_email=aplusad...@aplustutoring.com&source=web_ext&url=https%3A%2F%2Fcalendar.aplustutoring.com%2FDanielAscher>
On Fri, Feb 18, 2022 at 12:06 PM Maxim Solodovnik <solomax...@gmail.com> wrote: > > > from mobile (sorry for typos ;) > > > On Fri, Feb 18, 2022, 22:28 Daniel Ascher <aplusad...@aplustutoring.com> > wrote: > >> Thanks Maxim. >> >> I don't believe he tried FF. So he could give that a try. I can also ask >> him to check if the same issue exists if only one of the two things is >> chosen. He was able to get the mic to work once, but that camera never came >> up. And after restarting the computer he wasn't able to use either the >> camera or mic. Very strange. Could it be a firewall? >> >> > I doubt it can be firewall > Is it possible this user has some sort of autostart app? > > For ex. Skype or Google meet might start with the system > > >> <https://eblink1.com/openurl?nid=5428256641646592&user_id=5036042778312704&random_id=1645197948949&thread_id=&from_email=aplusad...@aplustutoring.com&source=web_ext&url=https%3A%2F%2Fcalendar.aplustutoring.com%2FDanielAscher> >> >> >> On Fri, Feb 18, 2022 at 10:24 AM Maxim Solodovnik <solomax...@gmail.com> >> wrote: >> >>> Hello Dan, >>> >>> I'm not sure how to help in such case :( >>> We only can ask browser to use camera >>> And "busy" error can be thrown :( >>> >>> BTW is the result the same in FF? >>> Is it the same if only camera or microphone are used? >>> >>> from mobile (sorry for typos ;) >>> >>> >>> On Fri, Feb 18, 2022, 21:15 <d...@aplustutoring.com> wrote: >>> >>>> Hi all. >>>> >>>> One of our users ran into this issue. He has an external webcam. When >>>> he selects the webcam for either his camera or mic, or both, he gets a >>>> message "Camera/Microphone is busy and can't be used." He tried using >>>> both Chrome and Edge, including turning off all extensions in both >>>> browsers. >>>> >>>> He had been using the camera earlier with another system (Google Meet) >>>> and it worked correctly. I had him completely shut down his computer, >>>> restart, and then plug in the external camera. And it still didn't work. As >>>> far as I can tell all of his permissions are correct within the browsers, >>>> and he tried with two different browsers there must be something else >>>> telling his computer that the camera is in use, even though it is not. >>>> >>>> Any ideas on how we can fix this? Thanks in advance for your help! Dan >>>> >>>>
