Thanks Maxim. I don't believe he tried FF. So he could give that a try. I can also ask him to check if the same issue exists if only one of the two things is chosen. He was able to get the mic to work once, but that camera never came up. And after restarting the computer he wasn't able to use either the camera or mic. Very strange. Could it be a firewall?
<https://eblink1.com/openurl?nid=5428256641646592&user_id=5036042778312704&random_id=1645197948949&thread_id=&from_email=aplusad...@aplustutoring.com&source=web_ext&url=https%3A%2F%2Fcalendar.aplustutoring.com%2FDanielAscher> On Fri, Feb 18, 2022 at 10:24 AM Maxim Solodovnik <solomax...@gmail.com> wrote: > Hello Dan, > > I'm not sure how to help in such case :( > We only can ask browser to use camera > And "busy" error can be thrown :( > > BTW is the result the same in FF? > Is it the same if only camera or microphone are used? > > from mobile (sorry for typos ;) > > > On Fri, Feb 18, 2022, 21:15 <d...@aplustutoring.com> wrote: > >> Hi all. >> >> One of our users ran into this issue. He has an external webcam. When he >> selects the webcam for either his camera or mic, or both, he gets a message >> "Camera/Microphone is busy and can't be used." He tried using both >> Chrome and Edge, including turning off all extensions in both browsers. >> >> He had been using the camera earlier with another system (Google Meet) >> and it worked correctly. I had him completely shut down his computer, >> restart, and then plug in the external camera. And it still didn't work. As >> far as I can tell all of his permissions are correct within the browsers, >> and he tried with two different browsers there must be something else >> telling his computer that the camera is in use, even though it is not. >> >> Any ideas on how we can fix this? Thanks in advance for your help! Dan >> >>
