from mobile (sorry for typos ;)
On Fri, Feb 18, 2022, 22:28 Daniel Ascher <aplusad...@aplustutoring.com> wrote: > Thanks Maxim. > > I don't believe he tried FF. So he could give that a try. I can also ask > him to check if the same issue exists if only one of the two things is > chosen. He was able to get the mic to work once, but that camera never came > up. And after restarting the computer he wasn't able to use either the > camera or mic. Very strange. Could it be a firewall? > > I doubt it can be firewall Is it possible this user has some sort of autostart app? For ex. Skype or Google meet might start with the system <https://eblink1.com/openurl?nid=5428256641646592&user_id=5036042778312704&random_id=1645197948949&thread_id=&from_email=aplusad...@aplustutoring.com&source=web_ext&url=https%3A%2F%2Fcalendar.aplustutoring.com%2FDanielAscher> > > > On Fri, Feb 18, 2022 at 10:24 AM Maxim Solodovnik <solomax...@gmail.com> > wrote: > >> Hello Dan, >> >> I'm not sure how to help in such case :( >> We only can ask browser to use camera >> And "busy" error can be thrown :( >> >> BTW is the result the same in FF? >> Is it the same if only camera or microphone are used? >> >> from mobile (sorry for typos ;) >> >> >> On Fri, Feb 18, 2022, 21:15 <d...@aplustutoring.com> wrote: >> >>> Hi all. >>> >>> One of our users ran into this issue. He has an external webcam. When he >>> selects the webcam for either his camera or mic, or both, he gets a message >>> "Camera/Microphone is busy and can't be used." He tried using both >>> Chrome and Edge, including turning off all extensions in both browsers. >>> >>> He had been using the camera earlier with another system (Google Meet) >>> and it worked correctly. I had him completely shut down his computer, >>> restart, and then plug in the external camera. And it still didn't work. As >>> far as I can tell all of his permissions are correct within the browsers, >>> and he tried with two different browsers there must be something else >>> telling his computer that the camera is in use, even though it is not. >>> >>> Any ideas on how we can fix this? Thanks in advance for your help! Dan >>> >>>
