I used to be part of a group trying to specify how to look after 65000 PC
users.
We determined that we only had three types of user:
1) Those that knew that they did not know what they were doing.
Easy to support as they did not touch anything.
2) Those that knew what they were doing.
Easy to support as they did not break anything.
3) Those that thought that they knew what they were doing.
A real pain!
Unfortunately by far the biggest group and where all the hard work
came from.
Alan
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On
> Behalf Of Keith Dowell
> Sent: 21 January 2004 19:44
> To: [EMAIL PROTECTED]
> Subject: Re: [SAtalk] [OT] - The current state spam.
>
> When I say have more educated users, this is what I'm really
> talking about.
> I'm no expecting everyone to be an expert.
>
> There ARE, however certain things they can do on their own
> (windowsupdate,
> norton live update, those sort of things), that doesn't
> require much though
> process, or learning to be able to do. They also should know
> when they are
> getting in too deep.
>
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