On Thu, 16 Oct 2003, Jeff Lasman wrote:
> They announced the phase out at least a year ago; perhaps longer.

I just spoke to Red Hat, and none of their front line people could name a
date, though they 'guessed' that it must have been later than July/03 when
the Red Hat 10 Beta was released....

> > Just dropping all support at the end of April, which I have not seen a
> > notice on, is not a good decision.

Well, it's good for *them*. But I think it shows miserable attention to
the worth of their brand name in terms of reliability and longevity. I
mean, I bought a product labelled 'professional' (which they now refer to
as 'community' products - nice change, RH!), knowing that it only had
limited customer support, but expecting it to have ongoing updates/fixes
for at least several years, either for the product itself or its
successors. Only now we hear there won't be 'successors', except in a
roundabout fashion on the 'Fedora Project'......

> If they can not politely bow out with such a huge install base, I
> would seriously consider ever purchasing RHEL.

Perhaps their thinking is that we were never going to pay any significant
money anyway, so we don't matter? 

> ...announcement some time ago; I don't know why you didn't see it.

I bough my package in April, and I receive their regular updates/errata
bulletins, and I have visited the website more than once. I've only heard
a vague *mention* of 'Fedora', and *never* any suggestion that it was
going to replace their low-end offerings.....

> They're also ending paid support (RHN) for the "Consumer" operating 
> systems.  "Consumer" is a better term than free;

But a far cry from 'Professional', which should have a better lifespan
than one year. Sure, the published life span makes sense when they are
releasing a new version every year, but not with a final release.....

The one other thing they might do, as a courtesy, is provide some sort of
'transition' document, guiding users through the process of 'switching' to
Fedora, and adopting the new procedures for bug tracking, et al, to
replace the Red Hat Network service that will no longer be available....

- C



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