Just a note folks - there's a page on the wiki devoted to this now...
https://wiki.ubuntu.com/UKTeam/VoiceSupport
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st said but it
is an almost free society after all!!
E
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Dave Walker
Sent: 06 June 2007 13:15
To: British Ubuntu Talk
Subject: Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the
Ohio
On Wed, 2007-06
On Wed, 2007-06-06 at 09:19 +0100, Chris Rowson wrote:
> > Yes I guess what we could really do with is some sort of webpage which
> > would allow us to track support issues and to see which have been
> > resolved . If only there was some widely used Voice over IP software
> > which enables us to m
> Yes I guess what we could really do with is some sort of webpage which
> would allow us to track support issues and to see which have been
> resolved . If only there was some widely used Voice over IP software
> which enables us to make calls which could be recorded and which could
> be provided
> I think it would be interesting to form a 'virtual team' around the
> general concept of telephone support (whether it be by call return or
> live). How about we start a section on the wiki to begin a bit of
> discussion and planning around the matter.
>
Yes I guess what we could really do wi
> My concerns still apply in exactly the same way. Cost, time, no call
> capture, inability to multi-task (I can watch CSI and answer support
> email at the same time - that's hard on the phone) and so on.
>
Yeah, that'd be my major concern too. Nothing worse than reaching the
key moment when the
On Tue, 2007-06-05 at 21:00 +0100, Chris Rowson wrote:
> Hey I remember suggesting this yonks ago and getting knocked back :-P
>
https://lists.ubuntu.com/archives/ubuntu-uk/2007-March/003873.html
Your suggestion was a phone line where people phone in rather than the
Ohio LoCo who are doing a cal
Hey I remember suggesting this yonks ago and getting knocked back :-P
Anyway, there are always VoIP regional and 0845 numbers available...
Chris
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On Tue, 2007-06-05 at 16:50 +0100, [EMAIL PROTECTED] wrote:
> On a specific number? or we all throw in our numbers as available contacts
> depending on where we live.?
>
> Cheers
> Paul
>
Paul, I think your looking at tit from the wrong perspective. The
'user' requiring support provides their
On Tue, Jun 05, 2007 at 04:50:04PM +0100, [EMAIL PROTECTED] wrote:
> On a specific number? or we all throw in our numbers as available contacts
> depending on where we live.?
>
I guess it could be managed in a number of ways.
The point is the customer registers for _you_ to call _them_ so that i
On a specific number? or we all throw in our numbers as available contacts
depending on where we live.?
Cheers
Paul
On Tue Jun 5 15:11 , Alan Pope <[EMAIL PROTECTED]> sent:
>
>
>Something we might be interested in doing?
>
>Telephone support for UK based people?
>
>Cheers,
>Al.
>
>
>- Fo
Something we might be interested in doing?
Telephone support for UK based people?
Cheers,
Al.
- Forwarded message from Steve Stalcup <[EMAIL PROTECTED]> -
Date: Tue, 5 Jun 2007 10:54:30 -0400
From: Steve Stalcup <[EMAIL PROTECTED]>
To: "Ubuntu local community team (LoCo) contacts" <[
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